Mailroom Frequently Asked Questions
PHONE: 314 977-1128
HOURS: Mon - Thurs, 9:00 am - 7:00 pm
Fri, 9:00 am - 5:00 pm
Sat, 12:00 pm - 4:30 pm
ROOM: Lower Level, Rm. 131
ADDRESS: 20 N. GRAND BLVD.
ST. LOUIS, MO 63103
If you have additional questions that haven't been answered on this page or the other Mail Services pages, please contact us and let us know.
How should my mail be addressed?
Correctly addressing the envelope is the most important aspect of any mailing. To facilitate efficient sorting and processing, USPS recommends capital letters without punctuation and requires the use of standard abbreviations. Your mail should be addressed as follows:
Jennifer J Johnson
Students: Please notify all of your correspondents of your proper address. It should appear on all letters, packages and subscriptions (both newspaper and magazines).
Parents: When making a credit card or mail order purchase, please ensure that your child's name and MSC# appears in the mailing address. A common error is using the name of the credit holder in the mailing address.
- Address mail by MSC# and NOT dorm address. Please see example above.
- Do not mail any packages to yourself at Saint Louis University until one week before the start of the term
Do I have to include my full name in the return address?
Yes. We have no way of knowing where to return the mail without your full name and University address. As a general rule, all mail should include a return address.
I'm known by my nickname. Is that a problem?
Yes. Different spellings or nicknames are not recorded in our system, therefore, anything unidentifiable by our system will be returned to sender, so be sure your family, friends and business contacts do not use nicknames in your address. Also, please let us know if you are expecting something that might have been sent to you under your parents', friends', incorrect spelling, (etc.) name by mistake. Our database searches for and recognizes the same name you gave the Registrar's office.
For example, mail addressed to "John Smith" may not be accepted if the Registrar has him listed as "Jack Smith."
How will I know that a package has come?
Student Mail Services will send an email notification to your SLU email address once the package has been entered into our computer system. If you have not received a notification and believe your package has been delivered, stop by our office to check at any time, or call us at (314) 977-1128. Please refer to hours of operation.
How do I claim my package/parcel?
Visit our Receiving Packages page for more information. You must come to Student Mail Services, present a picture ID, and provide your MSC number and the package location that is given in the e-mail message in order to receive your package/parcel.
What if I don't claim my package?
If your package is unclaimed within seven days of the first email notification sent, you would receive a second notice by email. If seven more days pass and package still has not been claimed, a third email notification will be sent to you giving you 7 additional days to pick up your package. If you still have not claimed your package at the end of this final 7-day period, it will be returned to the sender. Please note that you will continue to receive email notifications to you SLU email regarding packages until you have picked them up.
What if I am having a problem with my mailbox or mail delivery?
Please contact Student Mail Services via phone or stop by in person during our business hours as follows:
- Monday - Thursday 9:00 AM - 7:00 PM
- Friday 9:00 AM - 5:00 PM
- Saturday 12:00 PM - 4:30 PM
When are mail deliveries made to Student Mail Services?
USPS, UPS, and FedEx mail deliveries are made at varying times Monday-Friday. Typically, all package and letter mail is delivered to Student Mail Services by 3:00pm. Express, Next day delivery, and 1-day air UPS, FedEx, and USPS packages and letter mail are delivered to Student Mail Services during Saturday business, however, all other packages from these carriers are NOT delivered Saturday and we receive all deliveries the following Monday.
When will my outgoing mail leave Student Mail Services?
USPS picks up outgoing mail at 3:00pm Monday-Friday. Any outgoing mail for USPS received after 3:00pm will go out the following business day. USPS mail is not picked up on Saturdays. Any mail received after 3:00pm Friday will go out the following Monday. Outgoing FedEx and UPS mail is picked up Monday-Friday when we receive deliveries. FedEx and UPS delivery times vary.
Any additional questions should be directed to LeeToya Grant, firstname.lastname@example.org or 977-5354