Saint Louis University

Blackboard Learn

Saint Louis University uses Blackboard Learn 9 SP14 for its Learning Management System. This application supports faculty and student customers for both the St. Louis and Madrid campuses and provides access to many great tools to support SLU's educational mission.

Topics Covered:

News about Blackboard at SLU (Updated 5/17/2014)
Support Browsers and Operating Systems
Student Support Information
Standard Maintenance Window

 

SUPPORTED BROWSERS & OPERATING SYSTEMS

View the Blackboard Learn Browser Compatibility List to find an appropriate supported operating system/browser for your computer. Please note that other applications you may use, such as Tegrity, may have different supported browsers. 

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Student Support Information
Students can receive Blackboard Support from the Student Tech Services Center, call 314-977-4000, ext 2, or also e-mail studentservicedesk@slu.edu or for help.. Support hours can be found here. Specific tutorials, or how to guides, along with a Frequently Ask Questions list were developed to cover students related topics. 

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STANDARD MAINTENANCE WINDOW
As with all technology, sometimes you have to apply an upgrade or swap out old hardware. The standard planned maintenance windows for the Blackboard Learn system are Wednesday 10 p.m. to Midnight or Saturday 6 a.m. to Noon CDT. What this means is that if system maintenance is required, any downtime would be scheduled during one of those two maintenance periods. These times were selected based on system usage reporting to identify lower-usage periods. The maintenance schedule will then be communicated to the University community via Newslink.

Occasionally, other systems that the Blackboard Learn system relies on have maintenance occurring outside those times, and we are forced to schedule outside those windows. Whenever we have an planned maintenance outage, we try to notify the University community as soon as we possibly can. 

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Updated: 5/20/2014 by MENG

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