Saint Louis University

F.A.Q.

ITS understands that being new to SLU comes with millions of questions. Here are some frequently asked questions of new and current students and parents.

 

  1. What is my SLU Net ID and Password?
  2. How do I change my SLU Net Password?
  3. Where do I go to access my email?
  4. What is my Email Username and Password?
  5. How do I change my email password?
  6. Who do I call to get help?


1. What is my SLU Net ID and Password?

Your SLU Net ID is the first part of your SLU email address before the @slu.edu. Your default password is set to Id followed by the last six digits of your Banner ID. You must change your password before trying to access any of the systems.

I.e. If your Banner ID is 000123456, then your default password is Id123456.
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2. How do I change my SLU Net Password?

Simply go to password.slu.edu and sign in with your default password OR try to log into any SLU-owned computers that have the SLU Novell Login screens. For detailed instructions see our First Time Logging In page.
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3. Where do I go to access my email?

Open an internet browser and type in mail.slu.edu
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4. What is my Email Username and Password?

Your Email Username is the first part of your SLU email address before the @slu.edu. Your default password is set to Id followed by the last six digits of your Banner ID. You must change your password before trying to access any of the systems.

I.e. If your Banner ID is 000123456, then your default password is Id123456.
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5. How do I change my email password?

Here's how to change your password:

1. Sign in to your SLU email account.
2. Click Settings at the top of any page and open the Accounts and Import tab.
3. Click Accounts.
4. In the new window, click Change password.
5. Enter your current password and your new password.

Make sure you create a unique password to help prevent someone from breaking into your account. Here are a few tips for creating your password and keeping it safe:

    • Never tell anyone your password.
    • It should be easy for you to remember without being obvious for someone else to guess.
    • Never write down your password. Even though your password will look random to others, think of a way to remember it so that you don't have to write it down.
    • Change your password periodically.
    • Don't choose a dictionary word as your password. Be creative.
    • Include punctuation marks. Mix capital and lowercase letters. Use numbers. A variety of characters makes it harder to guess a password.

If your password isn't working, you will need to go through our password recovery process. Google Apps users, please contact the Student Service Desk at (314) 977-4000, ext 2.
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5. Who do I call to get help?

Contact the Student Service Desk at (314) 977-4000, ext 2, or by email at studentservicedesk@slu.edu
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