Saint Louis University

What is a trip number?

How do I get a trip number?

What if I forget my trip number?

Why should I book my business travel through the University's travel program and Concur?

What is TravelPlex contact information and hours of operation?

To whom does the Travel Program Apply?

Who must book their travel through Concur?

Should airfare, hotels, and rental cars be booked through Concur?

Does travel policy apply if my travel is funded by a grant or sponsored program?

Who is my Travel Approver?

What happens if I make a reservation late on a Friday afternoon or over the weekend?

How is my airfare paid for?

How do I submit the charges on my SLU Corporate AMEX T&E Card?

Are cash advances and pre-paid travel expenses allowed?

How do I find the current per diem rates for lodging and meals?

What is the maximum reimbursable amount for non-conference related lodging?

Are receipts required for all rembursement amounts?

What is an acceptable receipt for reimbursement?

Can I book international travel in Concur?

Can I book a trip for my spouse or traveling companion in Concur?

Are there air, car or hotel discounts available through Concur?

When should I call the TravelPlex office instead of using Concur?

Does the University pay a different fee for travel booked through the TravelPlex office as opposed to online through Concur?

When I rent a car in the United States should I take the insurance option?

Can I rent a car outside the United States?

Does SLU have preferred parking rates near Lambert Airport?

Can I request a GPS (Global Positioning Device) for the rental car?


What is a trip number?

The trip number is a mandatory 7 digit alpha-numeric code assigned by Banner (AXXXXXX).  It is used to record and reconcile travel expenses and must be assigned prior to booking or reserving travel in Concur or through the TravelPlex office.

How do I get a trip number?

mySlu Tools Tab/Banner Self Service/Employee/Trip Menu/Create Trip For....

What if I forget my trip number?

mySLU Tools Tab/Banner Self Service/Employee/Trip Menu/Review My Trips or Review Trips Requested By Me

Why should I book my business travel through the University's travel program and Concur?

There are many excellent reasons why it makes sense for you to book through Concur, here are a few:

  • 24 hour customer service for our travelers through our travel management company, TravelPlex.
  • Door to dooor business travel accident insurance provided by AMEX.
  • Baggage insurance coverage provided by AMEX.
  • Trackability of our travelers for the safety of our travelers.  Booking through Concur can allow for duty of care assistance when needed.
  • Ticket exchange options when travel plans change or are cancelled.
  • University accrual of airfare points that are allocated, by departmental use, back to the departments for their travelers to get free airfare tickets.
  • No hidden fees which travelers may be unaware of on outside booking sites.

What is TravelPlex contact information and hours of operation?

314-569-1900, email Joan@travelplex.com

Hours:  Monday - Friday  8:30 am to 5:00 pm CST

After hours emergency phone #  1-800-669-1430 CODE P36Z

To whom does the Travel Program Apply?

The University Travel policy applies to all faculty, staff, residents and graduate students.

Who must book their travel through Concur?

All University faculty and staff book their reimbursable travel through Concur.  For students and guests of the University, departments have the choice to either book reimbursable travel with Concur or have these individuals make their own travel arrangements and then subsequently reimburse them.

Should airfare, hotels and rental cars be booked through Concur?

Yes. If the traveler is attending a conference with a block discounted hotel rate offered then the conference hotel can be booked outside of Concur at the discounted conference rate or any hotel up to the lowest published conference hotel rate.

Does travel policy apply if my travel is funded by a grant or sponsored program?

Yes.  Travel policy and procedures apply regardless of the source of funds supporting the travel and business expenses.  Refer to Sponsored Programs for grant specific information.

Who is my Travel Approver?

Generally, the Travel Approver is the unit business manager or financial administrator in your department or college.

What happens if I make a reservation late on a Friday afternoon or over the weekend?

Reservations cannot be ticketed without the required pre-approval.  Special consideration should be taken when booking travel on weekends, holidays, or after normal business hours when your approver may not be available to approve your request.  Communicate with your unit's Travel Class Approver to confirm in advance.

How is my airfare paid for?

All airfare is automatically pre-paid for you on the University's Business Travel Account (BTA).  The BTA is built into your Concur profile as the appropriate payment method for airfare.

How do I submit the charges on my SLU Corporate AMEX T&E Card?

AMEX T&E charges should be submitted to the University via Concur Expense for payment to AMEX.

Are cash advances and pre-paid travel expenses allowed?

No, generally prepayments are not allowed.  Students may be eligible for prepayments.  Medical Center Finance and Financial Commitment determines when prepayment can be made.

How do I find the current per diem rates for lodging and meals?

 Per diem rates can be found on the Department of Defense page and is also on the hotel-booking page in Concur.

What is the maximum reimbursable amount for non-conference related lodging?

The maximum SLU hotel per diem amount is equal to the actual U.S. government lodging per diem rate for the locality, plus an additional 20%.  The information is automatically populated for you in Concur.

Are receipts required for all reimbursement amounts?

No.  Amounts less than $50 do not require a receipt to be submitted for reimbursement.

What is an acceptable receipt for reimbursement?

An itemized bill, personal credit card receipt, cash register receipt, or an AMEX statement.

Can I book international travel in Concur?

Yes, but the traveler should contact Joan Tarrant at TravelPlex 314-569-1900 for the possibility of additional and/or cheaper airfares and travel options which may not be visible in Concur.  If a less expensive option is offered for a suitable itinerary, the traveler should book through Joan at TravelPlex.

Can I book a trip for my spouse or traveling companion in Concur?

No, Concur is for reimburable business travel expenses only.

Are there air, car or hotel discounts available through Concur?

Yes, specific air, car and hotel rates are pre-programmed in Concur and will automatically present themselves when applicable to your travel plans.

When should I call the TravelPlex office instead of using Concur?

When you need to book group travel (10 or more reservations) or when booking international travel for the possibility of additional and/or cheaper airfares and more travel options.

Does the University pay a different fee for travel booked through the TravelPlex office as opposed to online through Concur?

Yes, booked online through Concur is $7 and through TravelPlex via phone is $22 Domestic or $32 International.

When I rent a car in the United States should I take the insurance option?

No.  The University is self-insured.  Please do no accept additional insurance offers at the counter.  Additional insurance coverage is not a reimbursable expense.

Can I rent a car outside the United States?

Rental of vehicles in a foreign country is discouraged per the University's Risk Management office.  However, the University recognizes that there may be times when public transportation is unavailable or not feasible.  Any foreign rental must be pre-approved by Risk Management.

Does SLU have preferred parking rates near Lambert Airport?

Yes.  Parking is available at all 3 of the Parking Spot locations.

  • The Parking Spot - 10534 Natural Bridge Road
  • The Parking Spot 2 - 10486 Natural Bridge Road
  • The Parking Spot 3 - 4607 Airflight Drive

Can I request a GPS (Global Positioning Device) for the rental car?

GPS or mapping devices are not a reimbursable expense.