Saint Louis University

Ombuds Office FAQs

1.) What is the role of the Ombuds?

The role of the Ombuds is to serve as a fair and impartial intermediary to connect undergraduate and graduate students to resources, explore solutions, and provide appropriate conflict resolution to address non-academic student grievances. The Ombuds does not advocate for any individual point(s) of view, but rather for a fair process.

2.) What are some examples of what the Ombuds would deal with?

Examples of non-academic concerns include but are not limited to services (e.g. financial services, housing services, etc.) and resources for students provided by the University.

3.) Do I have to fill out an Incident Report to meet with the Ombuds?

Yes, the student must fill out an Incident Report at prior to contacting the Ombuds. This will provide the appropriate amount of information for the Ombuds to help you in the most efficient manner possible. The student will receive an email confirmation that the report was submitted and routed to the Ombuds for review. Then the Ombuds will contact the student via e-mail within five (5) University business days of receipt of the Incident Report to schedule a meeting.

4.) How do I contact the Ombuds directly?

The Ombuds can be contacted directly at, but it is preferred that you submit an Incident Report first at

5.) I have an academic grievance, but I'm not sure who to contact. Can you point me in the right direction?

Yes, the Ombuds can assist the student by referring them to their academic advisor or the dean of their college or school.

6.) Does the Ombuds handle roommate/interpersonal problems between students?

No, the Ombuds does not handle roommate/interpersonal problems between students. However, the Ombuds can assist the student by identifying the appropriate university personnel to address the concern.

7.) What if I have an issue with a student organization? Can the Ombuds help me?

The Ombuds can assist the student by referring them to the appropriate department sponsor and/or organization advisor of the student organization.

8.) Can I seek other help/resources regarding my grievance in addition to the Ombuds?

The student may seek support from other university personnel while the Ombuds is investigating the grievance; however, information gathered by the Ombuds will only be included in the determination.

9.) What does a determination mean?

The Ombuds will conduct an initial review to confirm the grievance is non-academic and that the student has tried to resolve the grievance within the appropriate department where the services are provided. The Ombuds will then investigate the grievance by interviewing all related parties and reviewing  available and relevant information. Upon completion of the investigation and full review, the Ombuds will contact the student to discuss the investigation findings.  Then the Ombuds will make a recommendation for a proposed resolution of the grievance to the student and appropriate parties.

10.) What if I do not agree with the Ombuds' determination?

If the student is not satisfied that appropriate action has been taken, the student may submit an appeal. It must be submitted within two (2) University business days after a determination has been made. The appeal must be typed, directed to "To Whom It May Concern," signed, and delivered to the Dean of Students Office, located in Busch Student Center, Suite 350. The Dean of Students will have five (5) University business days to respond in writing to the appeal. If the student is not satisfied with the Dean of Students' determination, the student may submit the appeal to the Vice President who oversees the department in which the grievance is directed. It must be submitted within two (2) University business days after the Dean of Students determination. The Vice President or designee will notify the student of the final decision within ten (10) University business days of receipt of the appeal.


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