The role of the Ombuds is to serve as a fair and impartial intermediary to connect undergraduate and graduate students to resources, explore solutions, and provide appropriate conflict resolution to address non-academic student grievances. The Ombuds does not advocate for any individual point(s) of view, but rather for a fair process.
Examples of non-academic concerns include but are not limited to services (e.g. financial services, housing services, etc.) and resources for students provided by the University.
Yes, the student must fill out an Incident Report at grievance.slu.edu prior to contacting the Ombuds. This will provide the appropriate amount of information for the Ombuds to help you in the most efficient manner possible. The student will receive an email confirmation that the report was submitted and routed to the Ombuds for review. Then the Ombuds will contact the student via e-mail within five (5) University business days of receipt of the Incident Report to schedule a meeting.
Yes, the Ombuds can assist the student by referring them to their academic advisor or the dean of their college or school.
No, the Ombuds does not handle roommate/interpersonal problems between students. However, the Ombuds can assist the student by identifying the appropriate university personnel to address the concern.
The Ombuds can assist the student by referring them to the appropriate department sponsor and/or organization advisor of the student organization.
The student may seek support from other university personnel while the Ombuds is investigating the grievance; however, information gathered by the Ombuds will only be included in the determination.
The Ombuds will conduct an initial review to confirm the grievance is non-academic and that the student has tried to resolve the grievance within the appropriate department where the services are provided. The Ombuds will then investigate the grievance by interviewing all related parties and reviewing available and relevant information. Upon completion of the investigation and full review, the Ombuds will contact the student to discuss the investigation findings. Then the Ombuds will make a recommendation for a proposed resolution of the grievance to the student and appropriate parties.
If the student is not satisfied that appropriate action has been taken, the student may submit an appeal. It must be submitted within two (2) University business days after a determination has been made. The appeal must be typed, directed to "To Whom It May Concern," signed, and delivered to the Dean of Students Office, located in Busch Student Center, Suite 350. The Dean of Students will have five (5) University business days to respond in writing to the appeal. If the student is not satisfied with the Dean of Students' determination, the student may submit the appeal to the Vice President who oversees the department in which the grievance is directed. It must be submitted within two (2) University business days after the Dean of Students determination. The Vice President or designee will notify the student of the final decision within ten (10) University business days of receipt of the appeal.
Students studying in Madrid are strongly encouraged to utilize resources on the SLU Madrid campus. For more information, please go to http://spain.slu.edu/