Saint Louis University

Elevator Failure

Elevator entrapments are uncommon, but because elevators are mechanical devices, failure is possible.

If you become trapped:

  • Remain calm.
  • Use the emergency elevator phone or alarm button to call for help.
  • Do not attempt to pry open doors.
  • Do not attempt to use the overhead hatch.
  • Emergency assistance will be directed to your location.

If you believe someone is trapped in an elevator:

  • Contact the Department of Public Safety & Emergency Preparedness at (314) 977-3000.
  • Be prepared to tell the dispatcher on what floor you believe the person(s) is trapped.
  • Talk to the person(s) inside of the elevator by yelling through the door.
  • Remind them to remain calm and assure them assistance is on the way.
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