The Saint Louis University Division of Enrollment and Retention Management (ERM) works collaboratively with the University community to build a strategic enrollment management (SEM) culture focused on achieving the University's student profile and success goals in a manner that is consistent with SLU's position as Catholic, Jesuit institution and national research university.
Fundamentally, ERM provides a wide range of services and data resources to help maximize SLU's ability to attract, enroll, retain and graduate talented and diverse students who are dedicated to changing the world for the better. ERM currently consists of more than 140 team members supporting nine departments.
Jay W. Goff is vice president for the Division of Enrollment and Retention Management at Saint Louis University.
As SLU's chief enrollment officer since August 2011, he oversees Undergraduate and Graduate Admission, Summer Studies, Student Financial Services, Student Educational Services, TRIO programs, International Services, Enrollment Outreach and Territory Development, Pre-College and Access Programs, and the Office of the University Registrar.
With more than 20 years of experience in university enrollment, strategic planning and communication programs, his mission-centric approach has achieved record enrollment, retention, diversity and graduation rates. Goff has focused on building a team-oriented and data-driven division that stresses service-focused student success plans.
Goff is an active member of the global enrollment management community. He has served as the coordinator of the American Association of College Registrars and Admissions Officers (AACRAO) Strategic Enrollment Management (SEM) conference for four-year colleges and universities since 2008. The Missouri AACRAO chapter honored his leadership and contributions to the field with a professional service award in 2008.
Goff has served as the Missouri representative to the ACT testing services board of directors since 2004 and was a member of ACT's national education advisory board. He is also on the advisory boards of the National Student Clearinghouse and the Educational Policy Institute in Washington D.C. Goff is frequently asked to share his expertise at national and international forums focused on strategic planning and student success. In 2011, he delivered the keynote address on using data to improve enrollments at UK universities for the University and Colleges Admissions Service Conference in London, England.
The Office of Admission (OA) leads Saint Louis University's efforts to identify and attract the most talented, diverse and dedicated students. OA assists prospective undergraduate and graduate students with their admission to SLU through counseling, tours, information sessions and special events.
OA also provides outreach to high schools and community colleges, participates in college and career fairs, and hosts receptions and college readiness workshops throughout the United States and internationally. SLU admission counselors support students and families from their initial point of contact with the University until they are enrolled and proud Billikens.
The Office of Admission provides programs to attract and enroll students who have displayed academic and extracurricular excellence from a wide range of geographic areas and diverse backgrounds. Our staff members acknowledge the human dignity of all students and families through the Jesuit ideals and counsels students using the best practices of our profession.
The Office of Admission strives to continuously improve outreach and application processing procedures that set the benchmarks for other universities. We provide, build and maintain strong family and counselor relationships through collaborations with the greater University community while upholding the Jesuit tradition.
Jean Marie Cox is SLU's assistant vice president of enrollment and dean of admission. She joined the admission team in September of 2008. Prior to that, she served as the Director of Recruitment at Marshall University in West Virginia and held various positions at Louisiana State University in the Office of Undergraduate Admission and the Office of Recruitment.
She received her undergraduate and graduate degrees in public relations and human resource education from Southeast Missouri State University and Louisiana State University, respectively. She plans to complete the doctoral program in Educational Leadership at Saint Louis University.
Contact her at 314-977-3415 or email@example.com.
Enrollment Analytics and Territory Development (EATD) assists with the identification and development of student program opportunities, particularly the support for new student populations, using data-driven analytics to boost enrollment and student retention in existing degree programs.
Enrollment Analytics and Territory Development strives to increase the diversity of the Saint Louis University student body and to connect University resources with populations currently less represented in our overall student population.
Enrollment Analytics and Territory Development seeks opportunities to forge connections with the U.S. and international partners who will enable us to serve the needs of military, English language and non-traditional students, as well as alumni. We are guided by "an unwavering commitment to a higher purpose, a greater good."
Ryan Klotz is SLU's director of enrollment analytics and territory development. Before joining Saint Louis University, he served as senior research associate at Saint Louis Community College and as a data scientist for several text analytics consulting firms in the greater Washington D.C. area.
He received his Ph.D. in International Sociology from Florida International University in 2012 and has held a deep interest in social science research ever since. Before coming to higher education, he researched a variety of topical areas, including international public health, epidemiology, and agricultural modernization in Latin America as well as online discourse analysis, machine learning, and natural language processing.
Contact him at 314-977-7375 or firstname.lastname@example.org.
The Office of International Services (IS) promotes international student success and a global perspective for the SLU community. IS executes its mission through international student orientation programs, social and cultural exchange activities, immigration advising and document support, and study abroad opportunities.
The Office of International Services exists to promote the globalization efforts and mission of Saint Louis University and the Enrollment and Retention Management division. As a Jesuit, Catholic institution, Saint Louis University is committed to intercultural communication and cross-cultural understanding. The Office of International Services challenges and supports the growth of all members of the University as leaders with a global perspective.
International Services is dedicating to creating and maintaining supportive relationships with international students/scholars that will support and enhance their time at Saint Louis University and contribute to the successful completion of their work within this institution. The office is also focused on helping students build skills and knowledge they can use to form relationships when they study abroad, in order that they may grow academically and personally.
Annie Cavedine is SLU's director of international services. She joined the Division of Enrollment and Retention Management in May of 2011. She is a longtime Billiken and has been an employee since completing her undergraduate studies in 2004. Before serving in the Office of International Services, she worked within SLU’s Boeing Institute of International Business and School of Education.
Her team supports visa and immigration compliance, acculturation initiatives, and a variety of short-term, semester and year-long international experiences.
She holds a Master of Arts degree in the administration of justice, a Bachelor of Arts degree in sociology and criminal justice and a certificate in Italian Studies from Saint Louis University. She also spent a transformative year as a Rotary International Youth Exchange student in Siracusa, Sicily.
Contact her at 314-977-4081 or email@example.com.
Pre-College and Access Programs (PCAP) coordinates SLU's noncredit activities for elementary, middle and high school students of all backgrounds. PCAP collaborates with University units to offer a variety K–12 academies, camps and enrichment experiences that align with SLU academic disciplines.
Each program is designed to ensure a safe, enjoyable and learning-focused experience that will help prepare students for college while experiencing campus life at Saint Louis University.
To support, develop and implement University-directed, enrichment-focused camps, workshops and academic competitions for K–12 students and teachers. We aim to forge partnerships with industry, nonprofit organizations, school leaders and other stakeholders to increase the number and diversity of students who are prepared and motivated to pursue STEM-based careers.
To build an awareness and affinity for Saint Louis University among kindergarten through 12th-grade students. Every on-campus student visitor or academy attendee will be viewed as a future Saint Louis University student.
Housed within PCAP, Student Educational Services (SES) hosts student learning, and personal development activities focused on fostering academic excellence among first-generation college students, students from low and modest incomes and students from underrepresented groups. Programs administered by SES assist targeted SLU students and St. Louis metro area junior and high schools and include the U.S. Department of Education's TRIO programs.
Will Perkins is SLU's program director for pre-college and access programs. He joined the Division of Enrollment and Retention Management in 2012 and oversees and promotes college readiness opportunities at Saint Louis University.
Before that, he was director of the Kauffman Scholars Inc. College Residential Institute at Missouri University of Science and Technology. He was also program director for Pre-College Programs and Student Diversity Programs at Missouri University of Science and Technology.
Perkins has a Bachelor of Arts degree in sociology from Elmhurst College and an Associate of Arts degree in criminal justice from Parkland Community College.
Contact him at or firstname.lastname@example.org 314-977-8693
The Office of Student Financial Services assists students and their families in financing their SLU education. Financial aid counseling, eligibility determination and processing are combined with billing, payment planning, loan collections and financial literacy programs to offer students affordable and equitable options.
The Office of Student Financial Services is committed to balancing the mission and margin goals of Saint Louis University and the Division of Enrollment and Retention Management by addressing the affordability, access and choice of education.
The Office of Student Financial Services is a model office whose functions are student-centered and process-focused and merges customer service and fiscal responsibility. Innovation and development of best practices support diversity initiatives, collaborations and accountability. Services are provided with the highest integrity and concern for the students' needs as well as compliance requirements. Undergraduate, graduate and professional students are each assigned a specific counselor.
Cari Wickliffe is the assistant vice president of the Division of Enrollment and Retention Management and Director of Student Financial Services at Saint Louis University. Her responsibilities include support for overall success of the Division of Enrollment and Retention Management and leadership of the University's Office of Student Financial Services (financial aid, student accounts and loan collections), including oversight of staff development, operational and strategic planning, financial aid packaging, compliance, disbursement, funds management and stewardship, and the delivery of outstanding financial services for students and families.
She has over 25 years of experience in higher education and has earned several awards at state, regional and national levels for her service and leadership in the financial aid arena. Prior to joining Saint Louis University in 2004 she was Vice Chancellor for Student Services at the University of Arkansas Community College in Batesville.C
The Office of Summer Studies supports SLU's academic units in their efforts to increase participation in credit-bearing courses, professional development programs, K-12 academic opportunities and international immersion experiences offered during the summer semester. The unit coordinates, supports and provides centralized promotion to a wide range of summer camps, academies, conferences, events, international immersion programs, workshops and college readiness opportunities through the Summer At SLU campaign.
To support, develop, implement and highlight the numerous summer opportunities for K–12 students, encourage a diverse range of high school and college students to take advantage of summer course offerings, serve as a destination for summer international immersion programs and adult workshops, and to host local/national conferences and events.
To increase awareness and knowledge of summer opportunities at Saint Louis University amongst K-12 and college students as well as internationally and with our surrounding community. In addition, to raise the bar on summer programming in the St. Louis metropolitan area in an effort to make Summer At SLU programs the standard by which others are measured.
Troy Hargrove is the associate dean of admission for the School for Professional Studies and oversees summer programs at Saint Louis University. He has over ten years of experience working in higher education, with past roles at Saint Louis University including Director of the Career Resources Center and Associate Director of Graduate Business Programs in the Richard A. Chaifetz School of Business.
Throughout his career at SLU, he has been known as the face and voice of the MBA Program and has had the pleasure of representing the business school in Hong Kong and with Warren Buffet on multiple occasions. In addition, he has been the President of the SLU Staff Advisory Committee (twice) and President of the Graduate Business Student Services Association, an organization serving the needs of graduate student services professionals from universities and colleges across the country.
He earned his Bachelor of Arts in organizational studies and Master of Business Administration degrees from Saint Louis University. He currently serves as membership chair of the North Central Conference on Summer Sessions (NCCSS) and as the North Central Assistant Regional vice president for the North American Association of Summer Sessions (NAASS).
Contact him at 314-977-3431 or email@example.com.
The Office of the University Registrar maintains the official academic records for Saint Louis University, including course registrations, grade transcripts and diplomas. It administers institutional academic policies and procedures related to said records. Classroom scheduling, operational student reporting and student information system training/access are also coordinated through the Office of the University Registrar, along with the ERM Testing Center.
The Office of the University Registrar will support the core values and mission of Saint Louis University and the Division of Enrollment and Retention Management by facilitating the smooth transition of students from matriculation to graduation and serving the non-student community through ensuring adherence to academic and university policy, preserving academic and data integrity, safeguarding academic and customer records, and providing accessible and reliable administrative services.
The Office of the University Registrar strives to meet the diverse needs of students, faculty, administration, alumni and the community by providing efficient services in a courteous, fair and equitable manner.
The Testing Center provides convenient opportunities for students to take essential standardized qualifying examinations. Saint Louis University is a national test center for the following computer-based tests: GRE, TOEFL, CLEP, MoGEA and MAT. The center also provides opportunities to take a number of standardized tests in conventional paper format, including the GED and CBASE.
The Office of Clinical Education Compliance coordinates the procurement of criminal background checks for Saint Louis University. This includes serving the academic departments requiring students to gain field experience with external partners through clinical study and practicum experiences. This also includes all new faculty/staff hired at Saint Louis University as part-time, full-time and summer employees/volunteers.
Jay Haugen became the University Registrar in December 2010. He is a longtime Billiken; he has been a Saint Louis University employee since he completed his undergraduate studies in mathematics and theology at Saint Louis University. In 2008, he earned his Master of Business Administration from the Richard A. Chaifetz School of Business and is currently pursuing a Doctor of Philosophy in Higher Education Administration.
Before serving as the University Registrar, he served as director of enrollment management information systems. In that role, he standardized the student daily reporting and completed numerous process improvement projects. He began his career at Saint Louis University in the office of student financial services as a senior information specialist and later became their technology coordinator.
In addition to his duties in the enrollment and retention management division, he serves on numerous University-wide committees that afford him opportunities to collaborate with faculty and staff from every corner of the campus.
Contact him at 314-977-2269 or firstname.lastname@example.org.