The ActionWeb is a service for SCT clients to use to communicate with SCT and to access business critical information. The ActionWeb is an interactive service that can be easily used to do a variety of processes and searches and find answers to questions quickly and efficiently. The following guide contains the basic steps for using the SCT ActionWeb pages. Please note that this service is available only for SCT clients.
How to Access the ActionWeb - First Time
The ActionWeb service is available only to our maintenance clients and is therefore within a secured area. Our security allows you to enter a user ID and password of your choice. One feature of the ActionWeb is that you may modify/maintain your own password. If you forget your password at any time, click on "I have forgotten my password" on the log-in page.
The system requires you to change your password every 180 days. If you have not signed in for six months, your password will expire and you will need to send an e-mail to csr@sungardsct.com to reinitialize your access authority.
The features that will be available in the secured area are:
- Contacts - create/update/view contacts
- Extended Search - search through our knowledge base
- Talk to Us - communicate with managers
- RPEs - create/update/view a Request for Product Enhancement
- Known Issues - view Known Issues
- Frequently Asked Questions - search for technical and functional production questions
- Your Profile - update your product and personal information
- Upgrades - check shipping information, electronic distribution
- General Info - view product calendar, handbooks, etc.
- ActionWeb Assistance - request for assistance and User Guide
To add or open a contact with the ActionLine, transfer to that web page by clicking on "Contacts" in the categories on the left. Once at the Create Contact page, you will see some defaulted information about you and your organization. Leave the Contact field as it defaults and fill in as much of the rest of the information as possible. There are drop-down boxes to use to pick your responses for some of the information. At the bottom of the page is a free-form area to type in your question or issue or to paste in a document or other information for the ActionLine. There is a limit of 2000 characters. Click "Submit" and your contact will be sent to SCT. You will receive a message back confirming receipt of the issue and assignment of a contact number. Please record this number for future reference.
To update or add a comment to an already open existing contact, click on "Contacts" in the categories on the left, and select "Update Your Contact." Once at the Update Contact page, click on the drop-down arrow to see all of the open contacts that your organization has with SCT. Highlight the contact you want to add a comment to and click the "Add Comment" button. You will see the information about the contact with a free-form area at the bottom of the page to add your comment. Click "Submit" and your contact is sent to SCT and placed within that particular contact. You will receive a message back confirming receipt of the issue, and you will see the contact number once again.
You can also update open contacts by selecting the "View Contacts" option in the categories.
To view all of the contacts that have been opened by your organization, select the "View Contacts" option in the categories. Once at the View Contacts page, choose how you would like to select the contacts - by date, status of the contacts, product, or program name - then click "Search". You will see a list of all of the contacts, open or resolved, and some information about each. To view all of the detail about a particular contact, click on a contact number.
Click here to see folders of information about each of your SCT products. You can see information about recently reported defects, RPEs and FAQs, and you can search for any words contained in any of them.
Information from other web pages outside of SCT are also available for searching. For example, you can search for information about Focus and the IBI web pages and service organizations such as AACRAO, NASFAA and NACUBO.
You can also set up a "My Page" that will contain recent information about the products of your choice.
We are constantly looking for ways to improve our products and services. Your input is critical to this process. You may fill in the form on this page to communicate with SCT ActionLine managers about our service.
A detailed message can be entered and sent to your SCT Professional Services Representative.
To enter RPEs, select "RPEs" in the categories on the left and then click on "Create RPE." You will see some defaulted information about you and your organization. Fill in the information and use the dropdown boxes to select responses for some information. Type your suggestions, impact and possible resolution in the free-format fields provided. Click the "Enter RPE" button to submit your RPE to SCT.
To update or add a comment to an already existing RPE, click on "RPEs" in the categories on the left, and select "Update RPE." Once at the RPE page, click on the drop-down arrow to see all of the existing RPEs. Highlight the RPE to which you want to add a comment, and click the "Add Comment" button. You will see the information about the RPE with a free-form area at the bottom of the page in which you may add your comment. Click "Enter Comment" and your comment is sent to SCT and placed within that particular RPE. You will see a message confirming receipt of the issue, and you will see the RPE number once again.
To view RPEs, select "View RPEs" in the categories on the left. You can see RPEs for all products licensed by your site. You may enter an RPE number, or select from the list of products, status, or delivered release number. Click on "Search" to display a list of RPEs that meets your selection criteria. You can view the detail for any RPE by clicking on the RPE number.
You can see the Known Issues for all products licensed by your organization. Just click on "Known Issues," and enter in a defect number or select from the list of products, status, programs, etc. Click on "Search" to display the Known Issues that meet your selection criteria. You can view the detail for any of the issues by clicking on a defect number. Links to Electronic Distribution download are also provided for posted known issues.
Click on this feature to search for technical and functional product questions and answers of common interest.
Click here to enter or update the production software version currently in use and date you went live with the software.
Click on Personal Info to change your password or update your email address, phone number, or other information about you.
Selected managers in your organization can review information about everyone at your organization that accesses the ActionWeb. Use this feature to let us know when someone is no longer employed, or if there are phone number, e-mail or address changes.
Order software or documentation by entering the specific software and/or documentation request in the free-form area at the bottom of the page. There is also a link that allows you to modify your individual user information if necessary. You may also view what has been shipped to your organization, to whom it was sent, and when.
Click here to download individual objects (programs) that contain defect corrections or enhancements as soon as these programs are available. In addition, you may download some interim releases.
Click here to see the SCT Product Calendars, handbooks and additional information about the SCT products and the latest information about recent topics at SCT such as press releases, Y2K notices, newsletters, etc.
The user guide for help in navigation the features of the ActionWeb is here and you may also contact us if you are experiencing difficulties with the ActionWeb.
www.sungardsct.com - SCT Home page
1) Access SCT's home page: www.sungardsct.com
2) Click "Support", then "ActionWeb"
3) New Users:
If you have not yet registered online:
Click on the word "Here" in the line ‘If you do not have a valid User ID and password then click Here to continue'.
Create your own ID and password.
SCT will notify you when you are registered.
4) Current Users:
If you are registered:
Enter the ID and password that you selected when you registered.
5) You are connected.
1) Don't forget to setup your browser to allow cookies.
2) Your personal password expires every 180 days, and you will be asked to provide a new one. If you do not sign on within this period, your password will expire, and you will need to contact csr@sungardsct.com to have it reset.
If you have any questions, concerns or requests, please send an email to csr@sungardsct.com, please include:
Name
Organization Name
Phone Number