Saint Louis University

FAQs for Parents and Families

How secure are the residence halls?

Safety and security is one of our top priorities for Housing and Residence Life. All of our residence halls, Marchetti Apartments and The Flats are locked 24 hours a day. Any SLU student can swipe their Billiken ID to gain access in the front door. ONLY residents of the building swipe their ID a second time to gain access beyond the security desk (staffed 24 hours a day, exception The Flats).

Visitors must check in at the front desk and be escorted at all times. Security cameras are also present in the front desk area of the residence halls and can be accessed by hall staff and the Department of Public Safety and Emergency Preparedness for emergency purposes. The Village and Grand Forest Apartments do not have front desks and students are responsible for locking their apartment doors at all times. Sprinklers and smoke detectors are present in all apartments and residence halls.

When does my student have to check out after final exams?
Students are expected to check out within 24 hours of their last final exam. Students who are unable to check out at that time should contact their Residence Hall Coordinator to request an extension.

Does my student need to remove anything from their room during breaks?
Students do not generally have to remove items from their rooms during Thanksgiving, Winter and Spring breaks. We do recommend that students take home any valuable items with them over break periods.

Are there any options for break housing?
Reinert, Pruellage Halls and campus apartments stay open during Thanksgiving, Winter and Spring Breaks. If you need to stay on campus during breaks, it is highly recommended you apply to reside in these facilities. We do not generally provide other housing options for students during breaks.

What is the University's visitation policy for the residence halls?
Different residence halls have different policies regarding visitation but no facility has unlimited visitation times.

Visitation hours in Griesedieck Complex, Reinert Hall, DeMattias Hall, Marguerite Hall, Pruellage Hall, and Fusz Hall: 

  • Sunday through Thursday from 7:00 am to 1:00 am opposite sex students or guests may be on the residential floor. From 1:00 am to 7:00 am opposite sex students or guests may not be on the residential floor.
  • Friday through Saturday from 7:00 am to 4:00 am opposite sex students or guests may be on the residential floor. From 4:00 am to 7:00 am opposite sex students or guests may not be on the residential floor. 

Visitation hours in Laclede Houses, Village Apartments, Marchetti Towers and Grand Forest Apartments: 

  • Sunday through Saturday from 7:00 am to 4:00 am opposite sex students or guests may be in the room/apartment of same sex students. From 4:00 am to 7:00 am opposite sex students or guests may not be in the room/apt of same sex students.

Regardless of which policy is in place; all guests must be registered at the security desk and be escorted at all times. Please be sure you and your student review the Housing and Residence Life Handbook for more information.

How should I send mail to my student living in a residence hall?
Student mail is not delivered to individual residence hall facilities. Any current student can be assigned a mailbox or MSC box by requesting one at the mailroom office, located on the first floor, rear of the Busch Student Center. When addressing mail to your student, use the following format:

Student first and last name
20 N. Grand, MSC Box ________
St. Louis, MO 63103

If a student receives a package, they will be notified via a package slip in their mailbox and will pick up the item from the mailroom. For more information visit Student Mail Services.

What should my student do if he/she wants a room reassignment or doesn't get along with his/her roommate?
It is actually fairly normal for roommate conflicts and disagreements to occur from time to time. Students can learn a lot about communication, problem solving and decision making when they live others who are different from them. Hall staff will work with roommates who are having difficulties communicating and/or getting along. Typically, the roommate agreement will be revisited and adjusted. Peer mediation is also a great resource that is provided in these situations. We have seen great success with students who can work through difficult situations and learn how to resolve conflict.

There is a brief period during the fall and spring semesters (after the first 2 weeks of the semester) that a student can meet with their Residence Hall Coordinator to discuss room reassignment options. Typically, room reassignments are not made outside of this period.

What is the difference between "meals" and "flex"/"bonus flex"?
A meal can be used at one of our all-you-can eat dining halls. Meals can be used at Reinert and Griesedieck Dining Halls. If students use all of their allotted meals during a specific week, they may purchase additional meals at the dining halls for a set price in flex dollars. Meals renew every Thursday and unused meals do not carry over.

Flex points are used to purchase food. They should be used at times when "all you can eat" is not what you have in mind, or if you have used all of your meals for the week. Flex can be used at all Billiken Dining Services locations and they will transfer from the fall semester to the spring semester. Any remaining at the end of the spring semester will be forfeited.

Bonus Flex is just like Flex, with two exceptions: you buy these funds in addition to your meal plan, and these funds do not expire at the end of the semester. Students with a Meal Plan may deposit increments of $50 to increase their food service purchases and an additional bonus is then added to the student's Bonus Flex account. These funds are used only to purchase food.

Where can I add more money to my student's Billiken Bucks?
Billiken Bucks can be added online by visiting Parking & Card Services.

What if my student wants to change their meal plan?
Students may change their meal plans once per semester. To do so they may visit Housing and Residence Life Office (Village Brown Hall) or Parking & Card Services Office (DuBourg Hall, Room 33).

Who takes care of the students who live in the residence halls?
Three hundred student staff (Resident Advisors, Security Desk Staff, and Learning Community Mentors), professional live-in Residence Hall Coordinators, Graduate Hall Coordinators, Campus Ministers, administrative support staff and housekeepers help provide support for your student living on campus. The Department of Campus Ministry provides additional support and development opportunities for students.

Is there a curfew?
No, but students are not permitted to visit opposite sex floors and/ or rooms between 2-7 am Sunday through Thursday and 4-7 am Friday and Saturday.

Can I see the room my student will be living in?
Room dimensions are available on the Housing and Residence Life webpage (click on the building on the left links and then on floor plans). We cannot show the exact room your student will occupy, but for first-year students please take advantage of tours of housing during your campus visit and/or during summer orientation, SLU 101 for a general idea of what sample rooms look like in each building.

What furniture comes standard in a room?
One bed (9" memory foam mattress sizes: 75" for Marguerite and 80" all others), one desk, one desk chair, one dresser. Some buildings have rooms with built in closets or moveable wardrobes. The apartments will have additional furnishings and those can be found on the Housing and Residence Life page, depending on location.

What items are not allowed in the residence halls?
A full and complete list of restricted items is available in the Housing and Residence Life Handbook. Some examples of restricted items are:

  • Any portable item that has an exposed heating coil, such as hot-pots, toaster ovens, toasters, George Foremen grills, popcorn poppers. Exceptions are made for toaster and toaster ovens in university-owned apartment kitchens.
  • Candles (with or without wicks)
  • Air conditioners (other than those owned by the University)
  • Street or road signs 
  • Non-university ceiling fans
  • Halogen lamps
  • Firearms/weapons and/or ammunition
  • Alcohol "trophies": empty liquor/beer/wine bottles, shot glasses or paraphernalia that are part of a collection
  • Grills/hibachis. The only grills to be used are those provided by the University. Such grills can be found in each of the apartment areas.
  • Wireless routers

What is a loft kit and how does my student get one?
Lofts help maximize floor space in your room. Each loft kit will allow the bed of one person to be elevated (72 inches from floor to top of mattress) on an additional set of bed ends that are then secured by support braces. This allows enough room below the bed for a desk and dresser to be placed. Loft kits will be present in any room where they can be utilized. Please note, the loft kit is the property of the University and as with all furnishings must remain in the room. To have adjustments to your loft, please contact the Housing and Residence Life office at 314-977-2811 or

Who should my student contact if they are having issues with:
Cable or Furniture- contact Housing and Residence Life at 314-977-2811 or
Internet- contact Information Technology Services at 314-977-4000 or
Facilities Services (i.e. light bulbs, pest control, malfunctioning air conditioner/ heater, etc.)- complete an online work order

Who can I contact if I need additional information or ask questions?
Please reference our Housing and Residence Life Handbook for a listing of all departmental staff. In case of an emergency, please contact our Department of Public Safety and Emergency Preparedness at 314-977-3000.

When will my student apply to live on campus as a returning student?
Typically, information about the returning process is published in November. Applications are typically due in February with the online selection of rooms occurring in March or April. Students will be notified via their SLU email account with notifications about the returning process.

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