IT Service Desks
ITS Service Desks are located strategically around campus to help better serve the University community. The Service Desks handle all requests for technology services, including password resets, system and application access assistance, requests for new hardware and software, and many other technical questions and requests.
Unless otherwise noted, the ITS support hours are Monday - Friday, 7 a.m. through 5 p.m. beginning August 1, 2016.
Central Customer Service Group
(314) 977-4000, option 1
Hours: 7 a.m. - 5 p.m., Monday-Friday
College of Arts and Sciences Service Desk
Xavier Annex, Room 100
(314) 977-4000, option 5
School of Medicine
(314) 977-4000, option 3
SLUCare Service Desk
Drummond Hall, Room 103
(314) 977-4000, option 4
Walk-in hours: 7 a.m. - 4 p.m., Monday-Friday
Phone hours: 7 a.m. - 5 p.m., Monday-Friday
Sunday: 2 p.m. - 10 p.m.
Monday-Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 3 p.m.
Saturday: 12 p.m. - 5 p.m.
Monday-Thursday: 9 a.m. - 5 p.m.
Friday: 9 a.m. - 3 p.m.
Saturday-Sunday: noon - 5 p.m.
Click here for holiday hours.
Parks College of Engineering, Aviation and Technology Service Desk
McDonnell-Douglas Hall, Room 2032
(314) 977-4000, option 6
John Cook School of Business Service Desk
Davis-Shaughnessey, Room 473
(314) 977-4000, option 7
Monday-Thursday: 8 a.m. - 9 p.m.
Friday: 8 a.m. - 5 p.m.
All phone calls will be answered during the hours of operation, per service desk. No off-campus support (on-site home support) is offered at any time. All Service Desks, except for SLUCare, are closed during all University Holidays and Snow days. The SLUCare Service Desk observes only SLUCare holidays, including but not limited to: Christmas Day, New Years Day, Thanksgiving, and Easter.
For updated information about the status of the network or other support issues, you may also visit the ITS Home Page.
Another way to keep updated is to call the University STAT line (977-STAT or 977-7828), which is updated when there is a network issue.