Saint Louis University

FuzeFuze is a web-conferencing and real-time collaboration tool that can be accessed using the Fuze app for your computer, tablet, or smartphone. With Fuze a Host can create a virtual meeting space for others to collaborate with one another from anywhere in the world. Features like Content Sharing, Desktop/Screen Sharing, and HD Video, make Fuze meeting a great tool to use for classroom activity as well as administrative purposes.

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Fuze Overview

Fuze provides powerful features to display and share the following with others:

  • Your audio, and the audio of your online participants (if enabled)
  • Your HD video, and the Rich media content such as HD videos and high-resolution images 
  • Documents such as PowerPoint presentations and PDF files 
  • Your computer's entire screen/desktop for demonstrating tools, collaborating with participants on a document or Excel spreadsheet, or whatever your teaching or discussion needs require.

See what SLU faculty, staff and students are saying about Fuze!

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NEWS! The 'New Fuze' Upgrade for SLU-managed Windows PCs - August 2014

Fuze (previously "Fuze Meeting"), has released a major upgrade which includes a redesigned user interface that provides a consistent Fuze experience across all devices.  The 'New Fuze' client (or app) is now available for Windows, Mac, iPad, iPhone, and Android users.

What's Changed in the New Fuze?

Watch a Fuze-led training session for an overview of the New Fuze layout and changes to how attendees interact with Fuze. Please click the recording link to view:  https://www.fuzemeeting.com/replay_meeting/dc0aa93d/6471311

New Fuze UI

    • Focus on Visual Interaction through Video Conferencing - When you begin a meeting, the attendees' video panels are shown full-screen until you chose other content to share, such as showing your desktop or files that you uploaded to the meeting. When sharing content, the video panels of meeting participants will now display across the top of the screen.

    • Check Camera/Mic BEFORE Entering a Meeting - Fuze now lets users select their video/ audio settings before joining a meeting. Users can decide whether to allow their video or just a photo of themselves to be shown to other attendees. Users who opt not to display their video/ photo will see their initials instead.

    • New Options for Chat - Private Chat is now easier because it allows you to select an Attendee's Avatar to chat with them. No more embarrassing private comments sent publicly! The Group Chat feature lets you chat with everyone in the meeting as before but now displays the photo of an Attendee next to their message.

  • Automatic Updates to the Fuze client - Upgrades to the Fuze client will be applied automatically when you exit Fuze, no user intervention required (Windows and Mac users). If a Fuze client upgrade is available, when you close the Fuze client you will see a message that Fuze is upgrading.  This keeps you current with the latest features and bug-fixes!

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How to Get Your Fuze Account

All SLU faculty, staff and students are able to create their own Fuze account in one of these two ways:

  • Launch the Fuze client and log in using your SLU email address and password to create your Fuze account.  
  • Go to https://www.fuze.com and click 'Login' in the top-right corner of the page. You can then create your account using your SLU email address and password.
  • Requests for generic or shared Fuze accounts are reviewed on a case-by-case basis.  Please review the policies for managing a shared Fuze account on the Fuze Meeting Policies & Guidelines for the requirements and request process.

Need the Fuze client? Please review the How to Install the Fuze Client section below.
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How to Install the Fuze Client

For your SLU-managed Windows PC:

  • Please request the Fuze client installation from your IT Service Desk, since the installation now requires administrator rights on the computer.
  • Please note: The New Fuze for Windows client requires the Microsoft .NET 4.5 Framework to be installed on your computer. Some other SLU systems require an older version of the .NET Framework, such as IDX, so the Fuze client should not be installed these computers.

For your personal computer, phone, or tablet:

  • Visit the Fuze Download page at www.fuze.com/download to install the currently available Fuze client, or app, for your device.

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Fuze Account Features

Students receive a Pro account. Faculty and staff receive an Enterprise account. The table below lists the features available for each account type.

Plan Features Faculty and Staff Accounts
(Enterprise Plan)
Student Accounts
(Pro Plan)
HD Video Conference 12 Video Feeds 12 Video Feeds
Meeting Participants 100 Participants 25 Participants**
Private Meetings Available Available
Open "Hostless" Meetings Available Not Available
Webinar Mode 100 Participants 25 Participants
Record Meetings
* Including Video Conference
Available Available
Host Delegate Up to 2 other Fuze users can start and run the original Host’s meetings Not Available
Fuze Cloud Storage 10 GB 1 GB
Internet Calling (VoIP) Unlimited Unlimited
FREE Toll-audio (US) Unlimited FREE Toll-audio (US) Unlimited FREE Toll-audio (US)
Toll-free and Call-Me Audio Minutes 500 minutes/month* Not Available
International Audio Minutes Applicable Rates Not Available

 

* Review the Possible Charges for Audio Connection options section of the Fuze Policies & Guidelines page for details on the potential costs.

** There are situations when a Student may need to host larger online collaboration sessions as part of his/her academic degree requirements, graduate assistant activities, etc. Faculty and Staff can Sponsor a Student and request an Enterprise Fuze account on the student's behalf. Review the Fuze Policies & Guidelines page for more information.

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Training Information

The best way to be successful when using Fuze is to do a little training, testing, and preparation. Fuze provides different types of training to meet different users' needs:

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Need Help? Fuze Support

Any SLU user can contact Fuze's Support Team directly for assistance using any of the following methods:

email: techsupport@fuze.com
phone: +1-800-844-4118
International callers: +1-415-692-4800
hours: Fuze's Live Support is available 24 hours a day, Monday through Friday
web: Submit and track your questions through Fuze's online ticketing system.
Click here to submit a ticket to Fuze's Support Team
forums: http://support.fuze.com

Service Status: https://support.fuze.com/hc/en-us/sections/200341317-Services-Status

Release History: https://support.fuze.com/hc/en-us/sections/200341327-Release-Notes

 

Report Technical Issues Directly to Fuze Support

If you are experiencing technical issues with Fuze, you can report the issue directly to Fuze Support. The best way to do this is to use the “Send Feedback” option in the Fuze client to send the logs on your device to Fuze Support.

Fuze Send Feedback dialog

  1. Expand the menu in the bottom-left corner of the Fuze welcome screen.
  2. Click 'Send Feedback.'
  3. Enter your email address, select an applicable subject for your issue, and enter any details about the issue.
  4. Click the 'Send' button to submit your issue report to Fuze.

 

To request SLU ITS support with Fuze

  • Please contact the IT Service Desk at 314-977-4000 or visit the IT Service Desk page for a complete listing of service desk locations and hours.

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Learn More about Fuze:

Updated: 8/19/2015 MB