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Staff Job Composite

Assistant Supervisor (Practice Management Operations)

JOB DESCRIPTION

Job Summary: Under general direction, leads special projects, team training, and work load distribution; troubleshoots and assists staff with difficult rejections and payor issues; serves as lead contact in the unit for questions from staff; performs registration, collections, charge corrections, and payment posting functions as necessary.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
May include any and/or all of the following:

  1. Serves as a resource person for staff; provides payor and job specific/system training for new employees; updates existing staff on payor requirements, billing regulations, and upgrades.
  2. Coordinates and completes productivity and conducts quality assurance; reports statistics, accounts and data relating to special work projects; researches and responds to customer service problems.
  3. Troubleshoots and assists staff with difficult rejections and payor issues; assists staff in appealing rejected invoices with payors; identifies and informs supervisor of rejection, posting and registration error trends and problems; contacts third party payors and patients to resolve difficult accounts; performs charge corrections to correct coding errors and department keying errors.
  4. Performs registration, payment posting, and collections functions.
  5. Coordinates workload distribution.
  6. Leads special projects; performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

  • Knowledge of medical terminology
  • Knowledge of billing and insurance coding systems
  • Interpersonal/human relations skills
  • Ability to instruct/teach
  • Ability to operate personal computer and various software applications
  • Ability to complete work in a timely manner
  • Ability to maintain a positive attitude in the workplace
  • Ability to maintain confidentiality

MINIMUM QUALIFICATIONS
Education and experience equivalent to:

Related coursework or specialized training beyond high school; supplemented with three (3) years of related experience.

1218

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