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IT Business Analyst

JOB DESCRIPTION

Job Summary: Under general direction, acts as a liaison between technical and non-technical project stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems; assists project managers in coordinating project activities with the user community and assists users in successfully completing those activities.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
May include any and/or all of the following:

  1. Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases scenarios, business analysis, task and workflow analysis.
  2. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
  3. Proactively communicates and collaborates with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed including: business and functional requirements, use cases, acceptance test scenarios and test plans.
  4. Acts as a liaison between internal and external customers and the software development team to clarify requirements, resolves questions or identifies tradeoffs between functionality and performance.
  5. Develops, maintains and uses repeatable processes and templates based upon best practices for business analysis; maintains continual growth in professional skills and knowledge essential to the position; performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

  • Demonstrated skills in requirements elicitation, business process modeling, and functional analysis
  • Strong verbal and written communication skills
  • Ability to prioritize multiple tasks and engage in multiple initiatives simultaneously
  • Ability to communicate complex technical or business concepts in plain language
  • Ability to interact professionally with diverse groups across the university community
  • Ability to operate a personal computer and applications
  • Ability to maintain confidentiality
  • Ability to interact effectively with department directors and managers
  • Ability to establish priorities, demonstrate discipline and independent judgment

MINIMUM QUALIFICATIONS
Education and experience equivalent to:

Bachelor’s degree; supplemented with three (3) years of related experience.

2156

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