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Staff Job Composite

Student Services Associate

JOB DESCRIPTION

Job Summary: Under general direction, facilitates various services provided for students in a particular school of the University, which may include admission, registration, advising, recordkeeping, or graduation; implements appropriate academic policies and procedures; prepares and maintains databases; prepares reports and publications; gathers and maintains accurate and confidential records and files including financial; performs word processing duties.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
May include any and/or all of the following:

  1. Serves as initial contact person regarding student services; implements appropriate academic policies and procedures; answers questions concerning programs for students; disseminates information and distributes materials; assists with meeting preparations and recruiting events.
  2. Informs students of internship requirements and monitors placement; processes registrations, class and schedule changes, and paperwork related to the human resources functions; composes correspondence; performs word processing duties; updates various publications, program fliers, and documents.
  3. Verifies course requirements; may perform limited academic advising; processes petitions for academic program changes; updates academic records; assists students with class information; distributes orientation information; receives and tracks various documents.
  4. Provides administrative support for the school’s management; updates database information; provides statistics; prepares and maintains confidential files; coordinates records between University departments; serves as liaison within the particular school; assists faculty with student information for records.
  5. Maintains departmental databases, budgets, cash controls, and accounting and purchasing records; coordinates billing to departments; maintains accounts receivable database system; processes and maintains payroll and personnel records for students workers; researches, gathers, and analyzes data.
  6. Performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

  • Knowledge of admission and academic policies and procedures
  • Interpersonal/human relations and customer service skills
  • Verbal and written communication skills
  • Report preparation skills
  • Ability to maintain database information
  • Ability to operate personal computer with various software programs, including a publishing software
  • Ability to meet deadlines and give attention to details and accuracy
  • Ability to handle multiple tasks simultaneously
  • Ability to maintain confidentiality

MINIMUM QUALIFICATIONS
Education and experience equivalent to:

Training beyond high school, with associate's degree preferred; supplemented with two (2) years of related work experience.

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