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Staff Job Composite

Patient Coordinator, Sr.

JOB DESCRIPTION

Job Summary:Under general supervision, provides clinical office support to ensure patient satisfaction; schedules appointments and greets patients; performs registration and check-in/out functions; verifies insurance benefits; maintains various records and databases of information; prepares correspondence.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
May include any and/or all of the following:

  1. Performs office support for the clinical practice; schedules surgeries, services, and appointments; may assist with master schedule, prepares referral forms for tests, procedures, consults with specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols; precertifies tests and procedures.
  2. Responsible for monitoring department’s referral queue and in-basket through Epic.
  3. Greets and assists visitors, patients, etc.; obtains initial patient information; answers phone calls and responds to inquiries; refers, routes, or places calls; places patient follow-up calls; serves as receptionist.
  4. Reviews and maintains demographic and insurance information; obtains and issues referrals.
  5. Responsible for payment collection and posting; reviews requisitions; prepares reports; transcribes clinical correspondence; may collaborate with billing process.
  6. Researches and resolves patient referral problems; oversees operations to ensure patient satisfaction.
  7. May collaborate with department leadership to ensure performance of daily activities.
  8. Performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

  • Knowledge of medical terminology and procedures
  • Knowledge of insurance plans and referral procedures
  • Knowledge of office practices and procedures
  • Interpersonal/human relations skills
  • Ability to operate various office equipment
  • Ability to operate personal computer with various software programs
  • Ability to respond to questions in a tactful and professional manner
  • Ability to organize/prioritize duties
  • Ability to work with constant interruptions
  • Ability to maintain records and files
  • Ability to maintain confidentiality

MINIMUM QUALIFICATIONS
Education and experience equivalent to:

High school diploma or equivalent; supplemented with two (2) years of related work experience.

700

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