Saint Louis University

Saint Louis University Office of International Services (St. Louis):
Monday through Friday, 8:30a.m. - 5:00p.m.

Saint Louis University Department of Public Safety & Emergency Preparedness (St. Louis):
After-hours emergencies
The Department of Public Safety & Emergency Preparedness will contact the Office of International Services emergency contact.

The Office of International Services and the Department of Public Safety will assure that in urgent or serious situations Saint Louis University study abroad participants receive prompt, appropriate and thorough care, intervention or referral.

Saint Louis University Madrid Student Life Office (Madrid):
Monday through Friday, 9:00a.m. - 7:00p.m.

Saint Louis University Madrid Health & Safety Emergency Line (Madrid):
After hours emergencies

HTH Worldwide 24/7 Emergency Assistance (Insurance Provider):
1.800.257.4823 (from within the U.S.)
1.610.254.8771 (from outside the U.S.)

Office of Overseas Citizens Services (U.S. Department of State):
1.888.407.4747 (from within the U.S.)
1.202.501.4444 (from outside the U.S.)

Center for Disease Control and Prevention International Traveler's Hotline:

Please contact the Office of International Services for any situation or condition that jeopardizes an individual's physical or mental health, safety, well-being, or program participation and/or requires the intervention of program staff. Such events or occurrences may include, but are not limited to: civil disturbance, natural disaster, severe or prolonged illness or injury requiring hospitalization, disciplinary action, emotional or behavioral disorders, illegal actions (i.e. drug use), absence from program site, academic probation, etc.

Notification Procedures
In the case of an emergency, students are instructed to contact appropriate on-site staff immediately. The on-site staff will contact the Saint Louis University Office of International Services, and a representative from the SLU study abroad team will contact the individual the student listed as their emergency contact, if appropriate.

If a family member or friend is contacted by the student about an emergency and it is unclear whether or not the on-site staff are aware of the situation, please contact the Saint Louis University Office of International Services, 314.977.2318. This number is answered during business hours. After business hours a message will prompt callers to call the Department of Public Safety, 314.977.3000, which is monitored 24 hours, 7 days a week.

If it is necessary to contact the Office of International Services, please provide as much of the following information as possible:

•your name
•country & program of study
•student(s) names
•date & time of occurrence/condition
•description of occurrence/condition
•action taken thus far
•action requested of Officer (if appropriate)
•return contact information

Political, Social or Natural Emergencies
In the event of a political, social, or natural emergency, the Office of International Services will be in close contact with the on-site staff and/or US program contact for any study abroad program offered through Saint Louis University. The on-site staff will in turn seek advice from the local authorities and the US Consulate or Embassy nearest the program location. Assistance will be managed in coordination with our medical and security insurance provider.

Parents, friends, and family are asked to communicate with the Study Abroad staff to allow on-site staff to focus on working with students and local officials.