Frequently Asked Questions
- What services are available at the University Counseling Center?
- Who is eligible for services at the UCC?
- Is counseling free?
- Do I need health insurance?
- Does the University Counseling Center take my insurance?
- How do I get University Health Plan coverage?
- Does my insurance have to be billed for counseling?
- How many counseling sessions do I get?
- Can I see a counselor the same day I call for an appointment?
- What do I do if I can't wait to see a counselor?
- Do my parents need to know that I've used UCC services?
- How do I get information on my student?
- Can I get a copy of my mental health records?
What services are available at the University Counseling Center?
- Time limited, problem focused psychotherapy treating a variety of issues
- Individual, couples, and group therapy
- Crisis intervention
- Consultation with parents, teachers, and staff about student mental health issues
- Health promotion and awareness educational programming
- Drug and alcohol assessment and treatment
- Consultation, support, and treatment for sexual assault
- Psychiatric services
- Many other services to students, faculty, staff, and the campus community
The University Counseling Center provides mental health services to SLU students only. This includes part-time, full-time, graduate, undergraduate, law, medical, and other professional students. When a student graduates, withdraws, or otherwise separates from Saint Louis University the are not longer eligible for services.
No. The University Counseling Center typically bills the student's insurance and accepts whatever the insurance pays. It is wise to check with your insurance provider prior to making an appointment to assure they cover mental health services. If you need assistance with this process, call 314-977-TALK (8255, option 1). Click here for more information on billing and payments.
Yes. It is mandatory for all full-time SLU undergraduate students to have health insurance. If you do not have the University Health Plan, a waiver must be completed and a copy of your health insurance card provided by the beginning of the Fall semester. If these steps are not completed, the student's registration will be cancelled. Visit this page for comprehensive information about health insurance, the University Health Plan, and instructions.
Does the University Counseling Center take my insurance?
We accept and bill all insurance companies. However, call your benefits plan coordinator to see if they will cover our mental health services. If not, many students select the University Health Plan that pays 100% of all charges at the University Counseling Center.
How do I get University Health Plan Coverage?
Saint Louis University offers health insurance to SLU students for general care, emergency care, hospitalization, visits to specialists, and other services. Click here for information about required medical forms and instructions about applying for health insurance. Undergraduate students registered 12 hours or more, or graduate students registered for 6 hours or more are eligible. To learn more about the University Health Plan, click here.
Does my insurance have to be billed for counseling?
No. A student may wish to pay an out-of-pocket fee for each session instead of using their insurance. The Senior Patient Care Coordinator can answer questions and speak with the student about other options. If you have questions prior to your first appointment, call 314-977-TALK (8255, option 1).
The University Counseling Center offers SLU students 10 sessions per academic year, which they can use at their discretion (e.g. all at once, spread out over the semester/year, periodic). The student can attend an intake evaluation session (not counted as one of the 10) and talk to our professional staff about their needs. If the student's needs are beyond the scope of the UCC, the student will be given alternative treatment options, including referrals to outside agencies who can better provide for them.
Can I see a counselor the same day I call for an appointment?
Sometimes. Most of the time, counseling appointments need to be made in advance. In crisis or emergency situations, counselors can see you the same day or within a short duration. The professional staff will triage each situation and make a determination about the need for same-day services. Visit this page for more information on making appointments.
What do I do if I can't wait to see a counselor?
If you are in a mental health crisis during normal business hours, you can speak with a counselor immediately. If a crisis occurs after business hours or on the weekend, call 314-977-TALK (8255, option 0) and you will be connected with the counselor on call to help determine a plan of action. If you are in need of emergency care call 911.
Do my parents need to know that I have used UCC services?
No. Missouri law states that individuals over 18 years old are legal adults. Therefore, if the student wishes to share any information about the services they have received, they must sign a release of information form and indicate to whom they want the information to go. If you are concerned about counseling services showing up on your insurance statement, talk with your counselor or the Senior Patient Care Coordinator about alternative payment options.
How do I get information about my student?
Under most circumstances, the UCC staff will not release information about students/patients. Mental health treatment and records are carefully protected by state and federal laws, as well as professional ethical codes. This means that even if your student is receiving treatment with us, we cannot acknowledge knowing them or share personal, confidential information about them. There are two exceptions to this rule: if your student signs a release of information stating that we can share information with you and if there is an emergency/crisis situation.
Can I get a copy of my mental health records?
Maybe. Students who wish to receive a copy of their counseling records must complete a release of confidential information form. Please read the release closely. The University Counseling Center adheres to all HIPAA (Health Insurance Portability & Accountability Act) regulations, as well as additional mental health legal and ethical rules. It is strongly advised that you consult with your counselor prior to signing the release of information and reviewing your mental health records.It is most often advisable that mental health records be released to another mental health professional to guard against misuse and misinterpretation.