Student Counseling FAQ
- Do I need health insurance?
- Do you take my insurance?
- How do I get the university health plan insurance coverage?
- Can I get a copy of my counseling records?
- Where can I get information about STDs/alcohol/drugs/quitting smoking/nutrition/stress?
- How do I get information on my sick student?
- Can I see a counselor the same day I call for an appointment?
- What do I do if I can't wait until the next day to see mental health counselor?
- Is mental health counseling free?
- Does my insurance need to be billed for counseling?
- What services do the counselors offer?
- Do my parents need to know that I have used the services of the Student Health and Counseling Center?
1. Do I need health insurance?
Yes. It is mandatory for all full-time SLU undergraduate students to have health insurance. A waiver must be completed with a copy of your health insurance card by the beginning of fall semester. Otherwise the student's registration will be cancelled.
2. Do you take my insurance?
We bill all insurance companies. However, call your benefits plan coordinator to see if they will cover our physician services. If not, many students select the university health plan that pays 100% of all charges at Student Health and Counseling. The balance your insurance does not cover, you are responsible to pay. If payment is not received within 120 days from the date of service a hold will be placed on your registration.
3. How do I get the university health plan insurance coverage?
Saint Louis University offers health insurance to SLU students for general care, emergency care, hospitalization, visits to specialists, and other services. Click here for information about required medical forms and instructions about applying for health insurance. Undergraduate students registered 12 hours or more, or graduate students registered for 6 hours or more are eligible. To learn more about the University Health Plan, click here.
4. Can I get a copy of my counseling records?
Yes. Students who wish to receive a copy of their counseling records must complete a release of confidential information form. Please read the release closely. The Student Health and Counseling Center adheres to all HIPAA (Health Insurance Portability & Accountability Act) regulations.
5. Where can I get information about STDs/alcohol/drugs/quitting smoking/nutrition/stress?
There are a number of ways to obtain the information you want on a variety of health topics. Ask a nurse or counselor either by phone or email, look on our website or come to the Health Center.
6. How do I get information on my sick student?
In an emergency parents of a student will be called immediately by the emergency room physician or university officials. Otherwise, the student needs to have signed a release of information form for the staff at the Student Health and Counseling Services to release information about them to anyone, including parents.
8. What do I do if I can't wait until the next day to see mental health counselor?
If you are in mental health crisis during normal business hours, you will speak with a counselor immediately. If a crisis occurs after business hours or on the weekend, call 314-977-2323 and you will be connected with the counselor on call to help determine a plan of action. If you are in need of emergency care call 911.
9. Is mental health counseling free?
No. Mental health counseling is created to be fee for service. The counselors bill through the student's insurance, and accept whatever the insurance pays. If the student's insurance denies payment, the cost is written off, and no one is billed. Pre-authorization for the appointment is the responsibility of the student. The counselors can assist them with this process.
10. Does my insurance need to be billed for counseling?
No. A student may wish to pursue a sliding fee scale to pay for the sessions. The counselor will speak with the student about this option at the request of the student.
- problem focused counseling treating a variety of issues
- individual, couple, and family therapy
- psychoeducational groups
- support groups
- crisis intervention
- consult with parents, teachers, and staff about student issues. If the student has already seen a counselor, then the student would need to sign a release of information form in order for the counselor to consult with anyone.
12. Do my parents need to know that I have used the services of the Student Health and Counseling Center?
No. Missouri law states that individuals age 18 and older are legal adults. Therefore, if the student wishes for anyone to learn of their use of medical or mental health services, they would need to sign a release of confidential information form.