Facilities Services has launched its new service request work order system for the SLU community. The new system, part of the FAMIS database system, is user friendly, compatible with any web browser and focused on customer service.
The new system provides easy navigation, email confirmation notifications and work order status and history, based on the users' login.
The new service request system is no longer limited to maintenance/Facilities Management. Users will be able to enter service requests for Grounds Services, Custodial Services, Distribution Services, Parking and Card Services, Transportation Services and FAMIS support.
Facilities Services encourages everyone to utilize the new system and only call the service desk in case of an actual emergency. All non-emergency phone calls will be directed to the new work order website.
Visit the Facilities Services website and click on "Service Request" or visit mySLU > Tools > Facilities Service Request to access this new system. Instructions for first-time users was distributed in an email notification July 18, and is accessible through the Facilities Services website.
If you experience any issues when logging into the system, please contact the ITS Help Desk by calling 314-977-4000 or enter a ticket through mySLU > Tools > ITS Service Request.