Saint Louis University has put in place numerous policies, guidelines, standards, standard operating procedures (SOPs), and processes to ensure the security of University information and faculty, staff and students' data. For more information about these policies, please contact the IT Governance Services.
IT Documentation Framework Definitions
Policy: A formal, brief, and high-level statement or plan that embraces an organization's general beliefs, goals, objectives, and acceptable procedures for a specified subject area. Policies always state required actions, and may include pointers to standards. Policy attributes include the following:
Standard: A mandatory action or rule designed to support and conform to a policy.
Guideline: General statements, recommendations, or administrative instructions designed to achieve the policy's objectives by providing a framework within which to implement procedures.
Procedures: Procedures describe the process: who does what, when they do it, and under what criteria. They can be text based or outlined in a process map. Represent implementation of Policy.
Work Instructions: Describe how to accomplish a specific job. Visual aids, various forms of job aids, or specific assembly instructions are examples of work instructions. Work instructions are specific.
Forms and Other Documents: Forms are documentation that is used to create records, checklists, surveys, or other documentation used in the creation of a product or service. Records are a critical output of any procedure or work instruction and form the basis of process communication, audit material, and process improvement initiatives.