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Fuze is a web-conferencing and real-time collaboration tool that can be accessed using the Fuze app for your computer, tablet, or smartphone. With Fuze a Host can create a virtual meeting space for others to collaborate with one another from anywhere in the world. Features like Content Sharing, Desktop/Screen Sharing, HD Video, make Fuze meeting a great tool to use for classroom activity as well as administrative purposes.
- Fuze Overview
- News about Fuze at SLU (Updated 8/13/14)
- How to Get Your Fuze Account
- Fuze Account Features
- Training Information
- Need Help? Fuze Support
Fuze provides powerful features to display and share the following with others:
- Your audio, and the audio of your online participants (if enabled)
- Your HD video, and the Rich media content such as HD videos and high-resolution images
- Documents such as PowerPoint presentations and PDF files
- Your computer's entire screen/desktop for demonstrating tools, collaborating with participants on a document or Excel spreadsheet, or whatever your teaching or discussion needs require.
Fuze Meeting, or Fuze, has released a major upgrade which includes a redesigned user interface that provides a consistent Fuze experience across all devices. The 'New Fuze' client (or app) is now available for Windows, Mac, iPad, and iPhone users; the Android app is coming soon.
What's Changed in the New Fuze?
Watch a Fuze-led training session for an overview of the New Fuze layout and changes to how attendees interact with Fuze. Please click the recording link to view: https://www.fuzemeeting.com/replay_meeting/dc0aa93d/6471311
- Focus on Visual Interaction through Video Conferencing - When you begin a meeting, the attendees' video panels are shown full-screen until you chose other content to share, such as showing your desktop or files that you uploaded to the meeting. When sharing content, the video panels of meeting participants will now display across the top of the screen.
- Check Camera/ Mic BEFORE Entering a Meeting - Fuze now lets users select their video/ audio settings before joining a meeting. Users can decide whether to allow their video or just a photo of themselves to be shown to other attendees. Users who opt not to display their video/ photo will see their initials instead.
- New Options for Chat - Private Chat is now easier because it allows you to select an Attendee's Avatar to chat with them. No more embarrassing private comments sent publicly! The Group Chat feature lets you chat with everyone in the meeting as before but now displays the photo of an Attendee next to their message.
- Automatic Updates to the Fuze client - Upgrades to the Fuze client will be applied automatically when you exit Fuze, no user intervention required (Windows and Mac users). If a Fuze client upgrade is available, when you close the Fuze client you will see a message that Fuze is upgrading. This keeps you current with the latest features and bug-fixes!
While the Windows and Mac clients look very much the same, there are some differences in how the two clients function right now. Please click to view a list of differences between the New Fuze client for Windows and for Mac.
How Do You Get the New Fuze on Your Computer or Device?For your SLU-managed Windows PC:
- Customers with SLU-managed PCs that had the legacy Fuze client installed were pushed the upgrade to the New Fuze for Windows client on August 13, 2014. This includes all classrooms, event spaces, and individual user's computers.
- Customers who currently don't have Fuze installed can contact their IT Service Desk to request the New Fuze installation.
- Please note: The New Fuze for Windows client requires the Microsoft .NET 4.5 Framework to be installed on your computer. Some applications that you use may require an older version of the .NET Framework, such as IDX used by SLUCare. If you need to revert your SLU-managed PC to the legacy Fuze client, please contact your IT Service Desk.
For your personal computer, phone, or tablet:
- Visit the Fuze Download page at www.fuze.com/download to install the currently available Fuze client, or app, for your device.
Please take a few moments to review the list of Known Issues posted on Fuze's Support Forums for each device type:
- New Fuze for Windows PC - Known Issues
- New Fuze for Mac - Known Issues and Workarounds
- New Fuze for iPad - Known Issues and Workarounds
- New Fuze for iPhone - Known Issues
No request to ITS is required! All SLU faculty, staff and students are able to create their own Fuze account in one of these two ways:
- Log in to mySLU and click on the Tools tab, then click on the Fuze icon to create or access your Fuze account.
- Go to www.fuze.com and click the "Log In" link at the top right corner of the page. Log in with your SLU email address and password to create or access your Fuze account.
Students receive a Pro account. Faculty and staff receive an Enterprise account. The table below lists the features available for each account type.
|Plan Features||Faculty and Staff Accounts
|HD Video Conference||12 Video Feeds||12 Video Feeds|
|Meeting Participants||125 Participants||125 Participants|
|Open "Hostless" Meetings||Available||Not Available|
|Webinar Mode||125 Participants||125 Participants
* Including Video Conference
|Host Delegate||Up to 2 other Fuze users can start and run the original Host’s meetings||Not Available|
|Fuze Cloud Storage||10 GB||1 GB|
|Internet Calling (VoIP)||Unlimited||Unlimited|
|FREE Toll-audio (US)||Unlimited FREE Toll-audio (US)||Unlimited FREE Toll-audio (US)|
|Toll-free and Call-Me Audio Minutes
||240 minutes/month *
|International Audio Minutes||Applicable Rates||Not Available|
* Review the Possible Charges for Audio Connection options section of the Fuze Policies & Guidelines page for details on the potential costs.
** There are situations when a Student may need to host larger online collaboration sessions as part of his/her academic degree requirements, graduate assistant activities, etc. Faculty and Staff can Sponsor a Student and request an Enterprise Fuze account on the student's behalf. Review the Fuze Policies & Guidelines page for more information.[Top of Page]
The best way to be successful when using Fuze is to do a little training, testing, and preparation. Fuze provides different types of training to meet different users' needs:
- Review the Quick Start Guides.
Need to host or attend a meeting in a hurry? Start with the Quick Start Guides to get up and running quickly. Include this link in your Fuze invitations to help attendees easily join your meetings.
- View the On-Demand Tutorials at your own pace.
These 20 minute tutorials are available for PC, Mac, Tablet, and Mobile device users. https://www.fuze.com/fuze-learning/on-demand-tutorials
- Watch a Recorded Training Session.
At your convenience, watch a recorded product demonstration by the Fuze Training team.
Any SLU user can contact Fuze's Support Team directly for assistance using any of the following methods:
International callers: +1-415-692-4800
|hours:||Fuze's Live Support is available 24 hours a day, Monday through Friday|
|web:||Submit and track your questions through Fuze’s online ticketing system.
Click here to submit a ticket to Fuze's Support Team
Report Technical Issues Directly to Fuze Support
If you are experiencing technical issues with Fuze, you can report the issue directly to Fuze Support. The best way to do this is to use the “Send Feedback” option in the Fuze client to send the logs on your device to Fuze Support.
- Click the “?” icon at the top right of the Fuze client window.
- Choose the option “Send Feedback” from the menu. A “Contact Support” popup will open, as shown in the image to the right.
- Enter your email address, select an applicable subject for your issue, and enter any details about the issue.
- Check the box to “Attach Logs”.
- Click the “Send” button to submit your issue report to Fuze.
To request SLU ITS support with Fuze
- Please contact the IT Service Desk at 314-977-4000 or visit the IT Service Desk page for a complete listing of service desk locations and hours.
Learn More about Fuze:
Updated: 9/19/2014 MB