Fuze is a web-conferencing and real-time collaboration tool that can be accessed using the Fuze app for your computer, tablet, or smartphone. With Fuze a person (the Host) can create a virtual meeting space for others (Attendees) to collaborate with one another from anywhere in the world. Features like Content Sharing, Desktop/Screen Sharing, HD Video Conferencing, among others, make Fuze meeting a great tool to use for classroom activity as well as administrative purposes.
Fuze provides powerful features to display and share the following with others:
Fuze Meeting, or Fuze, has released a major upgrade which includes a redesigned user interface that provides a consistent Fuze experience across all devices. The 'New Fuze' client (or app) is now available for Windows, Mac, iPad, and iPhone users; the Android app is coming soon.
What's Changed in the New Fuze?
Watch a Fuze-led training session for an overview of the New Fuze layout and changes to how attendees interact with Fuze. Please click the recording link to view: https://www.fuzemeeting.com/replay_meeting/dc0aa93d/6471311
While the Windows and Mac clients look very much the same, there are some differences in how the two clients function right now. Please click to view a list of differences between the New Fuze client for Windows and for Mac.
How Do You Get the New Fuze on Your Computer or Device?For your SLU-managed Windows PC:
For your personal computer, phone, or tablet:
Please take a few moments to review the list of Known Issues posted on Fuze's Support Forums for each device type:
No request to ITS is required! All SLU faculty, staff and students are able to create their own Fuze account in one of these two ways:
Students receive a Premium account. Faculty and staff receive an Enterprise account. The table below lists the features available for each account type.
|Plan Features||Faculty and Staff Accounts
|HD Video Conference||12 Video Feeds||5 Video Feeds|
|Meeting Participants||100 Participants||12 Participants|
|Open "Hostless" Meetings||Available||Available|
|Webinar Mode||125 Participants||Not Available|
* Including Video Conference
|Host Delegate||Up to 2 other Fuze users can start and run the original Host’s meetings||Not Available|
|Fuze Cloud Storage||10 GB||1 GB|
|Internet Calling (VoIP)||Unlimited||Unlimited|
|FREE Toll-audio (US)||Unlimited FREE Toll-audio (US)||Unlimited FREE Toll-audio (US)|
|Toll-free and Call-Me Audio Minutes
||240 minutes/month *
|International Audio Minutes||Applicable Rates||Not Available|
* Review the Possible Charges for Audio Connection options section of the Fuze Policies & Guidelines page for details on the potential costs.
** There are situations when a Student may need to host larger online collaboration sessions as part of his/her academic degree requirements, graduate assistant activities, etc. Faculty and Staff can Sponsor a Student and request an Enterprise Fuze account on the student's behalf. Review the Fuze Policies & Guidelines page for more information.[Top of Page]
The best way to be successful when using Fuze is to do a little training, testing, and preparation. Fuze provides different types of training to meet different users' needs:
Any SLU user can contact Fuze's Support Team directly for assistance using any of the following methods:
International callers: +1-415-692-4800
|hours:||Fuze's Live Support is available 24 hours a day, Monday through Friday|
|web:||Submit and track your questions through Fuze’s online ticketing system.
Click here to submit a ticket to Fuze's Support Team
Report Technical Issues Directly to Fuze Support
If you are experiencing technical issues with Fuze, you can report the issue directly to Fuze Support. The best way to do this is to use the “Send Feedback” option in the Fuze client to send the logs on your device to Fuze Support.
To request SLU ITS support with Fuze
Learn More about Fuze:
Updated: 8/13/2014 MB