Billing and Damages
Damages and/or check-out fines/fees determined to be the responsibility of a student may be billed to the student's University account. These charges may include a description of the damage (e.g. "Paint wall 3") or include a generic designation (e.g. "Fusz damage - Facilities Services"). Some damages and check-out fines/fees may not have a charge assigned at the time the student checks out and may be labeled "TBA". These charges may still appear on the student's account, even if other assessments have been charged.
If any additional damage charges are applied to your account, you may request a copy of your actual Room or Apartment Condition Inventory after you are billed and before the appeal deadline. This notice will include detailed instructions about the damage appeal process.
Any amount charged to a student's account is the student's responsibility, even if an appeal is submitted. If an appeal is granted, Housing and Residence Life will refund the amount billed for damages, but will not refund any finance charges or other fees incurred prior to the refund.
Refunds may be applied to an account without notification. For example, a charge may be revised or reversed if a roommate claims responsibility for a damage. A granted appeal related to the damage in a common space may result in a refund to all occupants, but only the appealing student will receive notification.
Any damage appeal must be submitted via the on-line form, which is only active during the appeal period after each semester. If a student checks out during the school year and wishes to appeal a damage, they should contact the Department of Housing and Residence Life (firstname.lastname@example.org, 314-977-2811) for more information on how to submit their appeal. Appeals must include the following information:
- Student's name and Banner ID #
- Building and room where the student lived
- Basis for the appeal, including specific reasons why the charge(s) are in error and/or should be reversed.
Each damage appeal will be reviewed by a damage appeals board.
Express Checkouts are not eligible for a damage appeal unless it is believed charges were assessed in error for damages not associated with the space.