As the primary provider of technology support and services at Saint Louis University, the Information Technology Services (ITS) division is committed to continuous improvement and progressive innovation directly aligned with the University's mission and vision.
IT professionals are distributed across campus to assist students, faculty, staff, researchers, clinics and guests with campus technology.
ITS Support at SLU
SLU ITS has partnered with Blackboard, Inc. to provide support via telephone and email 24 hours a day, seven days a week, 365 days a year.
Phone Support
314-977-4000 or toll-free 1-844-348-3957. For emergency issues with classroom technology, call 314-977-4099.
Online Support
For student, faculty and staff support on the north and south campuses, email helpdesk@slu.edu or start a ticket below.
On-Site Support
ITS has centralized our support staff into a set of geographically zoned groups instead of having individuals dedicated to a specific academic/administrative unit.
The individuals in each group will be walking through the buildings within their area to provide IT support and to check with faculty, staff and students regarding the quality of their technology. SLUCare IT support staff will continue to focus on the departments where they currently serve.
Support Escalation
For critical ITS needs impacting University operation or those issues not met within 20 days by starting a ticket , calling 314-977-4000 or emailing helpdesk@slu.edu, please contact the following with a copy of the ticket/incident number in the order listed below:
- Cid Cardoz
Director, Customer Service
Desk phone: 314-977-6532 Cell phone: 314-230-5100
Cid.Cardoz@health.slu.edu - Kevin Carr
AVP, Service Operations
314-977-6550
kevin.carr@health.slu.edu - David Hakanson
Vice President, CIO and Chief Innovation Officer
314-977-5353
david.hakanson@health.slu.edu