Saint Louis University

IT Service Desks

Seven IT Service Desks are located strategically around campus to help better serve the University community. The IT Service Desks handle all requests for technology services, including password resets, system and application access assistance, requests for new hardware and software, and many other technical questions and requests.

The desk locations, hours of operation and contact information are:

Central Customer Service Group
(314) 977-4000, option 1
Hours: 7 a.m. - 7 p.m., Monday-Friday

College of Arts and Sciences Service Desk
Xavier Annex, Room 100
(314) 977-4000, option 5
Walk-in hours: 8 a.m. - 5 p.m., Monday-Friday

School of Medicine
(314) 977-4000, option 3

SLUCare Service Desk
Drummond Hall, Room 103
(314) 977-4000, option 4
Walk-in hours: 7 a.m. - 4 p.m., Monday-Friday
Phone hours: 7 a.m. - 7 p.m., Monday-Friday

Student Tech Services Center
Busch Student Center, Room 137
(314) 977-4000, option 2

Semester Hours
Sunday: 2 p.m. - 10 p.m.
Monday-Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 3 p.m.
Saturday: 12 p.m. - 5 p.m.

Parks College of Engineering, Aviation and Technology Service Desk
McDonnell-Douglas Hall, Room 2032
(314) 977-4000, option 6

Monday-Friday: 8 a.m. - 5 p.m.

John Cook School of Business Service Desk
Davis-Shaughnessey, Room 473b
(314) 977-4000, option 7

Semester hours:
Sunday: 4 - 10 p.m.
Monday-Thursday: 8 a.m. - 10 p.m.
Friday: 8 a.m. - 5 p.m.

All phone calls will be answered during the hours of operation, per service desk. No off-campus support (on-site home support) is offered at any time. All Service Desks, except for SLUCare, are closed during all University Holidays and Snow days. The SLUCare Service Desk observes only SLUCare holidays, including but not limited to: Christmas Day, New Years Day, Thanksgiving, and Easter.

For updated information about the status of the network or other support issues, you may also visit the ITS Home Page.

Another way to keep updated is to call the University STAT line (977-STAT or 977-7828), which is updated when there is a network issue.

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