Faculty and Staff Support

The ITS Service Desk will handle all requests for services via telephone, e-mail, fax and in-person in an expedient manner. In the event the service request cannot be handled immediately, preliminary troubleshooting will be performed to determine the appropriate resolution. In some cases, service requests will be assigned to other support groups for completion.

Services Provided for Faculty and Staff Members:

  • Full hardware support for University-owned PC and Macintosh desktop equipment including:
    • Setup
    • Troubleshooting
    • Configuration
    • Repair
  • Full software support for University-purchased applications and systems including:
    • Microsoft Office suite software installation and troubleshooting
    • Symantec software installation and troubleshooting
    • All other University-purchased software installation and troubleshooting on University-owned systems
  • Emergency classroom support 
  • Other support includes:
    • Network connectivity
    • Telephone and voice mail services

Support is NOT provided for:

  • Non-standard software
  • Non-academic/non-University related devices 
  • Dial-up connectivity to the University
  • Installation or troubleshooting of non-licensed (illegal) software
  • No off-campus support (on-site home support) is offered at any time