Skip to main content

Saint Louis University Header Logo Center

Menu Search & Directory

Operational Excellence Sets Q&A Sessions, Announces New Initiatives

A Quick Take

Four new Operational Excellence initiatives are launching this fall; there are additions to the program’s steering committee; and there will be a series of Q&A sessions starting next week.

New Initiatives

This academic year, the Operational Excellence program is focused on revenue growth and process improvements. The following initiatives — among the key areas identified in the diagnostic report — are launching this fall: 


  • Student fees: Streamlining and unifying the student fee structure and billing process; setting student fees to reflect market conditions and student experience; enhancing community understanding of student service investments made with fees. 

  • Student housing: Improving on-campus residential experience, especially for juniors, to increase occupancy of university-operated housing; increasing options for on-campus dining to students living off campus. 

  • Industry partnerships: Increasing contributions and support from corporations through sponsored programs and partnerships.

Additionally, a new initiative called “ways of working” will explore small, rapid changes in processes or systems that we can enact to enhance the ways you work at SLU within the University’s organizational structure.   These 4 new initiatives will join others that are active in design or implementation planning phases.   View the program website for a list of all active initiatives.


Open Forums

During the month of November, the program coordination team will host seven open forums –  two of which will be broadcast via Fuze. In addition to providing information about new and ongoing efforts, we will discuss the two-stage planning process that the various initiative teams are following for designing and implementing recommendations. The meetings will follow a Q&A format, allowing you to ask questions about and provide input for the many improvement efforts underway. The schedule is below.  



  • 11 a.m. Health Sciences Education Union, Room 117  

  • NoonHealth Sciences Education Union, Room 117  

  • p.m.Busch Student Center 251B (Fuze link   


  • a.m. Busch Student Center, Room 254 

  • a.m. Busch Student Center, Room 254  


  • 11 a.m. Tegeler Hall, Room 104 (Fuze link)

  • p.m.Scott Hall (Law School), Room 116

Forum Presentation (PDF)


The program team will continue to provide updates to University-wide leadership groups, including the President’s Advisory Council, Faculty Senate, Staff Advisory Committee and Student Government Association. Special thanks to SGA for the invitation to present to them on Oct 11.  We also welcome the opportunity to join a meeting of your department, division or organization to provide an update and answer questions. Please email the program team to schedule a time.   


Steering Committee Changes


We have welcomed nine new members to the program’s steering committeeVisit the program website for the full roster. The group continues to have an important role in the program, reviewing emerging recommendations from the initiative teams, assisting with community engagement, and providing input to the program’s co-sponsors, Provost Nancy Brickhouse and CFO David Heimburger.  We are grateful for the time and expertise of our steering committee members.


Thanks to outgoing members Norma Metheny, Ph.D., William Kauffman, J.D., Doug Williams, J.D., Ron Clark and Kevin Lynch for their contributions to the steering committee. Also, special congratulations go out to Ron and Kevin who graduated in May. 



As always, your comments and ideas are welcome. You can email the program team or use the online feedback form. You may also contact your colleagues who are working on any of the active focus areasinitiative team rosters are found on the program website 


Your Operational Excellence Program Coordination Team 

Eric Armbrecht, Ph.D., Associate Professor – Co-Leader 
Doug Williams, J.D., Professor – Co-Leader 

Libby Gallogly – Project Manager  

Justin Daffron, S.J. – Growth  
Clayton Berry – Communications  
Brianne Burcke – Finance  


About Operational Excellence 

Launched in February 2016, Operational Excellence is an institution-wide initiative designed to make SLU more efficient and effective, and identify opportunities for increased revenue and growth — all to enable the priorities identified in the University's strategic plan. The program stems from Initiative Five of the strategic plan that calls for us foster a culture of excellence, effectiveness and efficiency deeply rooted in our institutional mission and Catholic, Jesuit values.