Operational Excellence Sets Q&A Sessions, Announces New Initiatives
A Quick Take
Four new Operational Excellence initiatives are launching this fall; there are additions
to the program’s steering committee; and there will be a series of Q&A sessions starting
This academic year, the Operational Excellence program is focused on revenue growth
and process improvements. The following initiatives — among the key areas identified in the diagnostic report — are launching this fall:
Student fees: Streamlining and unifying the student fee structure and billing process; setting student fees to reflect market
conditions and student experience; enhancing community understanding of student service investments
made with fees.
Student housing: Improving on-campus residential experience, especially for juniors, to increase occupancy of university-operated housing; increasing options for on-campus dining to students living off campus.
Industry partnerships: Increasing contributions and support from corporations through sponsored programs
Additionally, a new initiative called “ways of working” will explore small, rapid changes in processes or systems that we can enact to enhance the ways you work at SLU within the University’s organizational
structure. These 4 new initiatives will join others that are active in design or implementation
planning phases. View the program website for a list of all active initiatives.
During the month of November, the program coordination team will host seven open forums –
two of which will be broadcast via Fuze. In addition to providing information about new and ongoing efforts, we will discuss
the two-stage planning process that the various initiative teams are following for
designing and implementing recommendations. The meetings will follow a Q&A format, allowing
you to ask questions about and provide input for the many improvement efforts underway. The
schedule is below.
11 a.m. Health Sciences Education Union, Room 117
Noon, Health Sciences Education Union, Room 117
3 p.m., Busch Student Center 251B (Fuze link)
8 a.m. Busch Student Center, Room 254
9 a.m. Busch Student Center, Room 254
Forum Presentation (PDF)
The program team will continue to provide updates to University-wide leadership groups, including the President’s Advisory Council, Faculty Senate, Staff Advisory Committee and Student Government Association. Special thanks to SGA for the invitation to present to them on Oct 11. We also
welcome the opportunity to join a meeting of your department, division or organization to provide an update and answer questions. Please email the program team to schedule a time.
Steering Committee Changes
We have welcomed nine new members to the program’s steering committee. Visit the program website for the full roster. The group continues to have an important role in the program,
reviewing emerging recommendations from the initiative teams, assisting with community engagement, and providing input to the program’s co-sponsors, Provost Nancy Brickhouse and CFO David Heimburger. We are grateful for the time and expertise of our steering committee members.
Thanks to outgoing members Norma Metheny, Ph.D., William Kauffman, J.D., Doug Williams, J.D., Ron Clark and Kevin Lynch for their contributions to the steering committee. Also, special congratulations go out to Ron and Kevin who graduated in May.
Your Operational Excellence Program Coordination Team
Eric Armbrecht, Ph.D., Associate Professor – Co-Leader
Doug Williams, J.D., Professor – Co-Leader
Libby Gallogly – Project Manager
Justin Daffron, S.J. – Growth
Clayton Berry – Communications
Brianne Burcke – Finance
About Operational Excellence
Launched in February 2016, Operational Excellence is an institution-wide initiative
designed to make SLU more efficient and effective, and identify opportunities for
increased revenue and growth — all to enable the priorities identified in the University's
strategic plan. The program stems from Initiative Five of the strategic plan that
calls for us foster a culture of excellence, effectiveness and efficiency deeply rooted
in our institutional mission and Catholic, Jesuit values.