Policy includes free translation services for the disabled and non-English speakers

SLUCare Physician Group complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. SLUCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

SLUCare Physician Group:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats) 


Provides free language services to people whose primary language is not English, such as:

  • Information written in other languages
  • Qualified interpreters [Click to view]:
    Language Assistance


If you need translation services, contact SLUCare Support Services at (314) 977-6007.

If you believe that SLUCare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Allison Tabeta, Patient Experience Specialist 

Schwitalla Hall, 1402 S. Grand Blvd., St. Louis, MO 63104

Phone: 1-877-525-5669

Email: atabeta@slu.edu

You can file a grievance in person or by phone, mail, or email. If you need help filing a grievance, Allison Tabeta is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F

HHH Building

Washington, D.C. 20201

Phone: 1-800-368-1019

Phone: 1-800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.