Holds

Holds may be placed on your registration or graduation at Saint Louis University for academic, administrative or conduct issues, as well as for outstanding fees or failure to return University property.

The most common reasons, as well as their solutions, can be found on this page. If your hold is not listed below, contact the Office of the University Registrar at 314-977-2269 or visit DuBourg Hall, Room 22.

St. Louis Campus Holds

Admissions Registration

Materials required for your application to Saint Louis University have not been received.

  • Undergraduate students: Contact the Office of Admission at admission@slu.edu or 314-977-2500.
  • Graduate students: Contact the Office of Admission at graduate@slu.edu or 314-977-2500.
AVP for Graduate Education

Information is needed regarding your academic file.

  • Master's Students: Contact Cherell Johnson at cjohns82@slu.edu or 314-977-2245.
  • Doctoral Students: Contact Christine Harper at harperc@slu.edu or 314-977-2243.
Continuous Enrollment Hold

Certain graduate students must maintain continuous enrollment during each nine-month academic year. Some students must also enroll each summer. If you violate the mandatory continuous-enrollment policy, you must pay a fee/penalty that will be determined by the number of consecutive semesters you were not enrolled.

If your enrollment gap is three years or more, you will need to reapply for admission and pay any associated fees. Contact your graduate education candidacy adviser for more information.

  • Master's Students: Contact Cherell Johnson at cjohns82@slu.edu or 314-977-2245.
  • Doctoral Students: Contact Christine Harper at harperc@slu.edu or 314-977-2243.
Credit Limit

There are outstanding conditions required for your admission to Saint Louis University. Contact the office of admission at graduate@slu.edu or 314-977-2500.

Dean's Hold

A dean's office has placed a hold on your account for one of the following reasons:

  • Academic Dismissal
  • Admission Condition Not Met
  • BJC Bridge Program
  • BJC Student Dismissed
  • Provisional/Probationary Status
  • U1 - See adviser to register
  • U2 - See adviser to register
  • Unclassified Status

Contact your adviser or the dean's office for assistance in removing this hold.

Dean of Students Hold

The dean of students office has placed a hold on your account for one of the following reasons:

  • Failure to substantively comply with the agreed-upon recommendations in your
    Behavioral Concerns Committee (BCC) agreement.
  • Failure to meet with the Dean of Students or his/her designee at the appointed time.
  • Failure to comply with recommendations given by the Dean of Students or his/her designee.

Contact the dean of students office at 314-977-1572 or at deanofstudents@slu.edu for assistance in removing this hold.

ESL Hold

The ESL hold may be issued for any of the reasons listed below:

  • You need to make an appointment with your ESL adviser to discuss midterm progress. Bring a copy of your midterm grades.
  • You need to retest in order to show fulfillment of SLU language requirements.
  • A teacher or program coordinator has asked that you be tested.
  • The ESL Academic Committee has placed a hold on your account because you have not yet fully passed either the TOEFL/IELTS and/or the SLUWE.
  • All students in EAP 115, 120 and 130 automatically have a hold before registration period opens. You will not be able to register for classes until you make an appointment with your ESL adviser. The maximum number of credits allowed for the next semester will be determined based on your progress in the program.

Speak to your EAP 120 and 130 instructors about advising and requirements. To address the hold, you may need to take the institutional TOEFL on specified dates before midterm, and at the end of the semester if needed. Take the SLUWE in your 115 class. Once you have your test scores and midterm grades, make an appointment with an ESL adviser. If you do not know who this is, or for any questions, contact Angela Rellegert at 314-977-3200.

FPA Registration Hold

The Department of Fine and Performing Arts has placed a hold on your account because information is needed for your academic file. Contact the department at 314-977-3030

Grade(s) of B or better

There are outstanding conditions required for your admission to Saint Louis University. Contact the office of admission at graduate@slu.edu or 314-977-2500.

International Services Hold

The Office of International Services has placed a hold on your student record. Contact the office at 314-977-2318 or internationalservices@slu.edu.

INTO Financial Hold

INTO SLU has placed a hold on your account for one of the following reasons: address issue, balance issue, special arrangements, returned payment / check, third-party sponsor has not paid, insurance waiver not received. Contact the INTO SLU office at 314-977-3926 or into.slu.finance@intoglobal.com.

ITS Hold - Balance Due

All Information Technology Services outstanding materials, balances and fines must be taken care of prior to registration or graduation. Check if you have an ITS Balance or have materials checked out by calling the service desk at 314-977-4000, ext. 2. All fines must be paid at one of the two Student Tech Services locations.

Judicial Outcomes
 SLU’s office of student conduct has placed a hold on your account for outcomes not being completed in a timely manner. Contact the office at 314-977-7326 to make arrangements to complete outcomes.
Language Resource Center
 You have an unreturned item or unpaid fee to the Language Resource Center in Morrissey Hall. Contact the Department of Languages, Literatures and Cultures at llc@slu.edu or 314-977-3644.
Law School Hold
The School of Law has placed a hold on your account because information is needed regarding your academic file. Contact the School of Law Registrar at 314-977-3312 or in room 1008. 
Loan Balance
 You have an outstanding loan balance. Contact Jamie H. Edwards, loan collection representative, at 314-977-3709 or Meg Kupferer, student loan supervisor, at 314-977-2407.
Loan Default
 One or more of your loans are in default. Contact Jamie H. Edwards, loan collection representative, at 314-977-3709 or Meg Kupferer, student loan supervisor, at 314-977-2407.
Loan Exit Interview
 You have not completed the required exit interview for your loans. Contact Jamie H. Edwards, loan collection representative, at 314-977-3709 or Meg Kupferer, student loan supervisor, at 314-977-2407.
Medical Center Library
You have not returned materials to the Medical School Library. Return the materials, or, in the event the material has been lost, contact the library to make payment.
Official Test Scores
Official test scores required for your application to Saint Louis University have yet to be received. Contact the office of admission at graduate@slu.edu or 314-977-2500.
Official Transcript w/ Degree
An official transcript with your degree listed is required for your application to Saint Louis University and has yet to be received by the office of admission. Contact them at graduate@slu.edu or 314-977-2500.
Overall 3.0 GPA
There are outstanding conditions required for your admission to Saint Louis University. Contact the office of admission at graduate@slu.edu or 314-977-2500
Parking and Card Services Hold
Parking and Card Services has placed a hold on your account due to missing items. Contact the office for assistance at parking@slu.edu or 314-977-2957.
Parks Graduate Office
The Parks College graduate office has placed a hold on your account due to missing documents. Contact the office for assistance at parksgraduateprograms@slu.edu or 314-977-8306.
PHSJ Academic Integrity Pledge

The College for Public Health and Social Justice has placed a hold on your account because the Academic Integrity Pledge signature page is missing from your academic file. Carefully review the Academic Integrity Module, then print and sign the Honor Code and Academic Integrity Pledge.

  • Undergraduate Students: Return the signed signature page to Katie Linnenbrink via email at linnenbrink@slu.edu or bring a physical copy to Tegeler Hall, 300 West.
  • Graduate Students: Return the signed signature page to Patti Mazzuca via email at pmazzuca@slu.edu or bring a physical copy to Salus Center, Room 1401P.
PHSJ Professionalism Survey
 The College for Public Health and Social Justice has placed a hold on your account because the Professional Survey has not been submitted. Carefully review the Professionalism Module, then complete the Professionalism Survey.
Pius XII Memorial Library
 All outstanding books and fines must be taken care of prior to registration/graduation. Check your library accounts by logging into your library account or by calling 314-977-3087. All fines must be paid at the circulation department on the main floor of Pius library.
Prerequisite Coursework
Materials required for your application to Saint Louis University have yet to be received by the office of admission. Contact the office at graduate@slu.edu or 314-977-2500. 
Registrar's Registration Hold
Contact the Office of the University Registrar at registrar@slu.edu or 314-977-2269.
Registration Adviser Meeting
You are required to meet with your academic adviser prior to registering each semester. Contact your adviser to arrange a meeting in order to have this hold released.
Registration Mentor Meeting
You are required to meet with your faculty mentor prior to registering each semester. Contact your faculty mentor to arrange a meeting in order to have this hold released.
SFS Fin Aid Registration Hold
Student Financial Services is reviewing your account and may require additional documents. Contact Student Financial Services at 314-977-2350 or sfs@slu.edu.
SFS Fin Aid Transcript Hold
Student Financial Services is reviewing your account and may require additional documents. Contact Student Financial Services at 314-977-2350 or sfs@slu.edu.
Short-Term Loans
There are two types of short-term loan holds: The transcript hold  is related to your short-term loan. Contact Student Financial Services at 314-977-3709 to have it lifted. A registration hold is placed if your short-term loan has not been paid in full by the maturity date. This loan must be paid in full to satisfy requirements. Contact Student Financial Services at 314-977-3709 or stdaccts@slu.edu for more information.
Student Accounts Address
You do not have an active billing, permanent or local address on file. Update your current address information via the MySLU portal or in person at our office in Room 22 of DuBourg Hall. Contact Student Financial Services at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Collection (Special)
Student Financial Services has placed a hold on your account because of your prior payment history.  Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Deferred Pay Plan
Student Financial Services has placed a hold on your account because you are enrolled in a deferred payment plan. This hold will be removed once your bill is paid in full and payment has cleared.  
Student Accounts Third-Party Billing
Student Financial Services, has placed a hold on your account because of an unpaid balance. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Bankruptcy
Student Financial Services has placed a hold on your account because of a bankruptcy notification. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Diploma
Student Financial Services has placed a hold on your account because of an unpaid balance. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Reg

Student Financial Services has placed a hold on your account for one of the following reasons:

  • Address issue
  • Balance issue
  • Special arrangements
  • Returned payment/check
  • Third party sponsor has not paid
  • Unfinished financial aid requirements

Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.

Student Accounts Transcript

Student Financial Services has placed a hold on your account because you are currently behind on monthly payments.  This hold will be removed once your bill is paid in full and payment has cleared.

Student Educational Services

Your student educational services adviser has placed a hold on your account for academic reasons. See your student educational services adviser to have the hold lifted.

Student Health Balance

The Student Health Center has placed a hold on your account due to a past due bill.

Call the billing department at 314-977-5050 to find out what the bill was for and if insurance was billed properly. Let them know about the hold and have your insurance information available. Once the bill is paid, or insurance is re-submitted, the hold can be lifted. Student health balances are not viewable online.

Student Health Immunizations

The Student Health Center has placed a hold on your account due to incomplete or outdated immunization accounts. (Find out more about required immunizations and health forms.)

Submit these accounts or call 314-977-2323 for more information in order to lift the hold.

Student Health Insurance

The Student Health Center has placed a hold on your account because your University Health Plan paperwork is not on file. Submit either an enrollment form for the UHP or a waiver form with a copy of the front and back of your insurance card to Student Health to have the hold lifted. You may also fax the paperwork to 314-977-7165 or email to shc@slu.edu. For questions, or if the hold is for a previous term, call 314-977-7168.

Success Coach Appointment

You must meet with your student success coach prior to registration. Schedule an appointment through SLU Appointments or call 314-977-3484.

Time to Degree Reg Hold

Due to your time to degree expiring, you must complete the Petition for an Extension of the Time Period to Complete Degree Requirements.

Contact your graduate program coordinator for additional information.

Unclassified Student Hold

Contact Graduate Education at at graduateeducation@slu.edu or call
314-977-2601. 

Madrid Campus Holds

Madrid Admissions Condition

You were admitted to SLU-Madrid with the condition of obtaining a minimum GPA of a 2.5 by the end of your first semester and your academic performance will need to be reviewed by the office of academic advising before you may register. Email advising-madrid@slu.edu for more information.

Madrid Admissions Document

Application documents or English level test scores required for your application to SLU- Madrid have not been received. Contact the office of admission at admissions-madrid@slu.edu.

Madrid Billing Address Hold

No active billing, permanent or local address is on file for you. Update your current address information via MySLU or in person at the Office of the Registrar. For additional questions, contact the office of finance at finance-madrid@slu.edu.

Madrid Disciplinary Hold

You have been subject to disciplinary action and must complete your sanction. Comply with what was stated in your discipline letter and present it to the director of student life.

Madrid Emergency Contact Info

You need to update your emergency contact information on file via MySLU or in person at the office of the registrar. Once you have updated your emergency contact information, or if you have any additional questions, contact the office of finance at finance-madrid@slu.edu.

Madrid Financial Diploma Hold

The office of finance has placed a hold on your account because of an unpaid balance. Contact the office at finance-madrid@slu.edu.

Madrid Hold Reg & Transcript

This is a general Madrid Campus Hold. Contact the office of the registrar for information concerning this hold at registrar-madrid@slu.edu

Madrid Housing Agreement

You have not signed and returned your housing agreement. Contact the office of student life at housing-madrid@slu.edu or +34 915545858.

Madrid Housing Payment Hold

You have a pending balance for your housing fees. Enter into the housing payment page or contact the office of finance at finance-madrid@slu.edu.

Madrid Library Hold

All outstanding books and fines must be taken care of prior to registration/graduation. Fix library holds by returning documents and/or paying the fines through the Madrid Library. For more information, contact the library at library-madrid@slu.edu

Madrid Student Academic Hold

The office of academic advising has placed a hold on your account due to a change in your academic standing. Visit the academic advising office or contact your academic adviser.

Madrid Student ESL Academic Hold
The office of academic advising has placed a hold on your account due to your unsatisfactory academic performance in the ESL program. Contact the ESL coordinator for more information about your current status.
Madrid Student Fees Hold
The office of finance has placed a hold on your account for one of the following reasons: Mandatory Class Trip fee, Excursion Fee, TOEFL test fee, Cafeteria Plan. Contact the office at finance-madrid@slu.edu for more information on having the hold lifted.
Madrid Student Health Hold
You have not picked up your new Sanitas card. Go get it at the office of student life to lift the hold.
Madrid Tuition Balance Hold

You have a pending tuition balance. U.S. students, contact Student Financial Services  at sfs@slu.edu. Non-U.S. students, contact the office of finance at finance-madrid@slu.edu.