One-to-One help sessions with a SLU-Madrid IT student assistant are available upon request at the help desk office, located the in basement of Padre Arrupe Hall, or by phone by calling extension 262.
These sessions are offered from 10 a.m. to 1 p.m., Monday through Thursday and according to the availability of student assistants.
To receive help with problems with the University computers or user accounts, email firstname.lastname@example.org.
After-hours and weekend help desk support is not available. All queries received outside IT office hours will be attended to the next working day.
In an effort to strengthen the security of information exchanged at the University, SLU implemented a multi-factor authentication system to provide additional protection for your SLU account.
The system — called 'SecureAuth' — is similar to the authentication systems used by banks and increases the security of accounts by combining the traditional username and password combination with a second verification method.
After you input your username and password in the mySLU login page, you will be presented with an additional verification screen that will provide you with the option to send an authentication code via SMS or voice call to the desired phone number.
This verification window will be displayed once every 180 days and each time you log in using a different device or a different browser.
Microsoft Office 365 is a cloud-based, online version of the traditional installed version of Microsoft Office software. This online service is subscription-based and includes Office (Word, Excel, Access and PowerPoint), Exchange Online (email and calendar) and other Microsoft applications.
All faculty, staff and students are provided with Office 365 accounts that powers the University’s email and calendaring services.
Student computer accounts are made available at the beginning of the student orientation session and faculty computer accounts are created upon request from division directors.
SLU Net ID's are provisioned by the St. Louis campus at the time of successful student enrollment and at the time of faculty or staff employment.
Your SLU Net ID is your unique SLU username. It’s the same as your SLU email address before the @slu.edu. If you are not sure what your email address is, visit SLU Peoplefinder and search for your name.
Your default SLU Net password is "Id" followed by the last six digits of your Banner ID. For example, if your Banner ID is 000123456, then your default password is Id123456.
The University requires that all users change their initial mySLU passwords. The procedure is the following:
If you forget your password, you may reset it yourself at password.slu.edu by answering the security questions. This is the preferred way of resetting your password. If you are having trouble and this method does not work, email ITS Madrid at email@example.com or ITS in St. Louis at firstname.lastname@example.org.
You may store your files in the Z drive folder on any computer lab machine. You may find the Z drive by opening File Explorer and navigating to Computer. This folder is limited to a 75MB quota per user, per semester. If you need to store files that are larger than your disk quota, you may use Google Drive, which is included as part of your SLU Google email.
ITS in St. Louis offers Symantec software for both Windows and Macintosh operating systems for students, staff and professors. Visit the software downloads page and you will find information on how to download the software for personal computers.
You are assigned your entire printing quota at the beginning of the semester (600 pages in fall and spring, and 300 pages in summer). It’s your responsibility to manage your printing needs for the whole semester.
If your print quota runs out, you may purchase blocks of 50 pages for 5 euros in the Finance Office.
To connect to the University’s WiFi network, you must:
Upon accepting the terms and conditions, you will be redirected to slu.edu/madrid. You will then be able to navigate to any desired web page.
Be advised of these considerations:
Many web browsers save frequently visited pages so that they load more quickly and save bandwidth. You need to remove your browsing history (cookies) before connecting.
Alternatively, you may try to visit a web page that you have not visited before.
You are connected to the network, but you have not gone to the log-on web page and accepted the terms of service. Open a browser, try to navigate to a website and the terms and conditions page should pop up.
Make sure that your device is not set to a non-standard configuration (such as a fixed IP or custom network authentication settings).
Take note of what kind of device you are using and which applications you were using when you failed to connect, and send an email to email@example.com or stop by the IT Office during office hours.