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Training and Help

One-to-One help sessions with a SLU-Madrid IT student assistant are available upon request at the help desk office, located the in basement of Padre Arrupe Hall, or by phone by calling extension 262.

These sessions are offered from 10 a.m. to 1 p.m., Monday through Thursday and according to the availability of student assistants.

To receive help with problems with the University computers or user accounts, email support-madrid@slu.edu.

After-hours and weekend help desk support is not available. All queries received outside IT office hours will be attended to the next working day.

Documentation

Multi-Factor Authentication

In an effort to strengthen the security of information exchanged at the University, SLU implemented a multi-factor authentication system to provide additional protection for your SLU account.

The system — called 'SecureAuth' — is similar to the authentication systems used by banks and increases the security of accounts by combining the traditional username and password combination with a second verification method.

After you input your username and password in the mySLU login page, you will be presented with an additional verification screen that will provide you with the option to send an authentication code via SMS or voice call to the desired phone number.

This verification window will be displayed once every 180 days and each time you log in using a different device or a different browser.

Office 365 Email

Microsoft Office 365 is a cloud-based, online version of the traditional installed version of Microsoft Office software. This online service is subscription-based and includes Office (Word, Excel, Access and PowerPoint), Exchange Online (email and calendar) and other Microsoft applications.

All faculty, staff and students are provided with Office 365 accounts that powers the University’s email and calendaring services.

Frequently Asked Questions

My account is missing. How can I get one?

Student computer accounts are made available at the beginning of the student orientation session and faculty computer accounts are created upon request from division directors.

SLU Net ID's are provisioned by the St. Louis campus at the time of successful student enrollment and at the time of faculty or staff employment.

Your SLU Net ID is your unique SLU username. It’s the same as your SLU email address before the @slu.edu. If you are not sure what your email address is, visit SLU Peoplefinder and search for your name.

Your default SLU Net password is "Id" followed by the last six digits of your Banner ID. For example, if your Banner ID is 000123456, then your default password is Id123456.

Do I have to change my default mySLU password?

The University requires that all users change their initial mySLU passwords. The procedure is the following:

  • Browse to password.slu.edu
  • Log in using your SLU Net ID and default SLU Net password
  • Enter your current password in the 'Old password' box
  • Create a new password and enter it in the 'New password' and 'Verify password' boxes
  • Click Change Password
  • Make sure the password change was successful. In case of problems read the password requirements before you try again.
  • After clicking Submit, you are required to create your "Password Challenge Response Question Answers."
What if I forget my password?

If you forget your password, you may reset it yourself at password.slu.edu by answering the security questions. This is the preferred way of resetting your password. If you are having trouble and this method does not work, email ITS Madrid at support-madrid@slu.edu or ITS in St. Louis at helpdesk@slu.edu

Where can I store my files?

You may store your files in the Z drive folder on any computer lab machine. You may find the Z drive by opening File Explorer and navigating to Computer. This folder is limited to a 75MB quota per user, per semester. If you need to store files that are larger than your disk quota, you may use Google Drive, which is included as part of your SLU Google email.

How can I guard against computer viruses?

ITS in St. Louis offers Symantec software for both Windows and Macintosh operating systems for students, staff and professors. Visit the software downloads page and you will find information on how to download the software for personal computers.

How can I reduce my printing costs?
  • Use double-sided print when possible and where the printer allows.
  • If you need to print PowerPoint slides, consider printing four or six slides on a page, black and white only with no backgrounds. This will speed up the printing process and save your printing quota.
  • Only print what you need. Try not to print draft copies of your documents for every minor revision.
  • Check print preview to find out how many pages will be printed before sending your print job to the printer. Make sure to print only the pages you need.
  • If your print job does not print, do not re-send it without first checking the print queue from your PC. There may be many other jobs ahead of yours or the printer may have run out of paper. If you keep re-sending your document to the printer, multiple copies will be printed and deducted from your print quota. You may delete your own print jobs from the queue to prevent this from happening.
  • If you cannot wait for your print job to finish, make sure you delete it from the print queue before you log off. This will prevent the job from being printed and deducted from your printing balance after you leave.
  • When you leave a computer system, remember to log out. If you leave your account logged in, someone else may be able to use your print quota or misuse Information Technology facilities under your name.
How can I get more pages if I have used up my quota?

You are assigned your entire printing quota at the beginning of the semester (600 pages in fall and spring, and 300 pages in summer). It’s your responsibility to manage your printing needs for the whole semester.

If your print quota runs out, you may purchase blocks of 50 pages for 5 euros in the Finance Office.

How do I connect to WiFi?

To connect to the University’s WiFi network, you must:

  • Select the network “Saint_Louis_University”
  • Input the password that is posted on signs throughout the University
  • Accept the terms and conditions listed in the window displayed upon successful connection to the WiFi network.

Upon accepting the terms and conditions, you will be redirected to slu.edu/madrid. You will then be able to navigate to any desired web page.

Be advised of these considerations:

  • It’s necessary to navigate to a random web page before using a program other than a web browser, such as an email client, or apps such as WhatsApp or Twitter.
  • Most devices will automatically launch the hotspot window with the terms and conditions, however, some devices do not. If you’re not redirected automatically, you need to open up a browser and navigate to a random web page.
  • All users are automatically disconnected from the network after 75 minutes.
  • Due to the infrastructure setup of the three buildings, you may lose connection when walking from one building to another and your device may not reconnect automatically.
  • If you have been disconnected, the only way you can regain access is by reconnecting your device and accepting the terms and conditions again.
I have connected to the WiFi hotspot. Why does my browser give me a page load error when I try to navigate to a web page?

Many web browsers save frequently visited pages so that they load more quickly and save bandwidth. You need to remove your browsing history (cookies) before connecting.

Alternatively, you may try to visit a web page that you have not visited before.

My phone or tablet shows that I am connected to the WiFi network. Why are my apps not able to access the internet?

You are connected to the network, but you have not gone to the log-on web page and accepted the terms of service. Open a browser, try to navigate to a website and the terms and conditions page should pop up.

All of my friends can connect just fine, why am I not able to connect to WiFi?

Make sure that your device is not set to a non-standard configuration (such as a fixed IP or custom network authentication settings).

I have tried everything but I am still unable connect to the University’s WiFi network. What should I do?

Take note of what kind of device you are using and which applications you were using when you failed to connect, and send an email to support-madrid@slu.edu or stop by the IT Office during office hours.