European Emergency Hotline: 112 (911 works too)
Health & Safety Emergency Line: +34 638 763 758
Counseling/Psychiatric Emergency Line: +34 609 269 323
SLU-Madrid Reception (9 a.m.-6 p.m.): +34 91 554 58 58
Physicians/Sanitas (English-speaking service available): +34 902 103 600
(Remember to always add +34 when calling from outside of Spain or when using non-Spanish carrier cellphones. SLU-Madrid's Emergency Numbers are staffed 24 hours a day so that we can respond to you and others immediately. Please use these numbers only in cases of emergencies.)
In case of emergency, SLU-Madrid will contact you at your SLU email address. Important alerts, links to information and updates will be posted on our home page. Warnings and safety information will also be posted under "Announcements" in the Billiken Buzz newsletter, sent to you via email.
There may be times when we will need to reach you; we may also need to reach your family or others concerned about your well-being and safety. For us to do so, you may choose to sign our release-of-information form. You should also update your personal and emergency information in Banner by going to the "Personal Information" section of the "Student" tab.
Call 112 and provide as much information as possible about your location, the victim, and the injury. Once help is on the way, contact the Office of Student Affairs (+34 915 54 58 58, extension 213) or the Health & Safety Emergency Line (+34 638 763 758) if a student is involved.
If life-threatening, call 112 for an ambulance. If not life-threatening, call SLU-Madrid's medical provider, Sanitas (+34 902 103 600) or your own doctor. Call the SLU-Madrid Health & Safety Emergency Line (+34 638 763 758) for assistance or the address of the closest hospital Emergency Room (Urgencias). During business hours, go to the Office of Student Affairs or call +34 91 554 58 58, ext. 213.
Counseling emergencies/suicide hotline
If you are in danger of harming yourself or others, or, if you know someone who is in danger of harming him/herself or others, call the Counseling Emergency Line: +34 609 269 323 (24 hours) or 112.
Physical assault, rape, sexual misconduct
Get to a safe place and get help. Call 112 if you are in danger. If you are a victim/witness and desire complete confidentiality, call the Counseling Emergency Line (+34 609 269 323) or speak to Wellness Center staff on campus (+34 915 54 58 58, ext. 230 — firstname.lastname@example.org). If you are a victim/witness and need support, medical attention, or assistance reporting the crime to the police, call the SLU-Madrid Health & Safety Emergency Line (+34 638 763 758) or see Student Affairs staff during business hours (+34 91 554 58 58, ext. 213).
Call +34 902 102 112 to report the theft to the Police. If you need assistance reporting the theft, see Student Affairs staff during business hours (+34 91 554 58 58, ext. 213) as soon as possible.
Report a fire by calling 112.
Natural disasters or severe weather conditions
Remain at home or get to a safe place and follow instructions of national and security authorities. If possible, check your email (on your cellphone) for information and instructions from SLU-Madrid. Once in a safe place, confirm your safety/location both to your families, as well as by sending an email to SLU-Madrid at email@example.com. We will provide updates from police authorities about campus closings as necessary.
In case of a terrorist attack in Madrid
Remain at home or get to safe place and follow instructions of national and security authorities. If possible, check your email (on your cellphone) for information/instructions from SLU-Madrid. Once in a safe place, confirm your safety and location to your family, and send an email to firstname.lastname@example.org letting us know you're safe. We will provide updates from police authorities about the situation and campus closings as necessary.
Suspicious behavior or crime on campus
Report the incident immediately to the reception desk of any of the three buildings.
Phone 112 and provide as much information as possible about your location, the victim and the injury. Once help is on the way, contact any member of SLU-Madrid faculty or staff to call the Office of Student Affairs.
Padre Arrupe Hall — Avenida del Valle, 34
Padre Rubio Hall — Avenida del Valle, 28
San Ignacio Hall — Calle Amapolas, 3
Non-life-threatening injuries or emergencies
Advise any member of SLU-Madrid faculty or staff immediately. They will contact the Office of Student Affairs, which will aid in the obtaining of medical assistance.
Inform any SLU-Madrid employee immediately. They will contact Finance & Operations staff who will follow up accordingly. Student Affairs staff are available to assist you with reporting a theft to the Police (+34 902 102 112).
All SLU-Madrid Campus buildings are equipped with fire prevention systems that will activate in the event of smoke or fire. Faculty and staff familiar with our "Emergency Evacuation Plan" will lead you in the evacuation process. In the event of undetected fire, begin evacuation and call Maintenance at +34 659 020 550 or Finance & Operations at ext. 214 or +34 696 105 419 or ext. 203 immediately. Finance & Operations staff will follow up accordingly.
- If you hear the fire alarm, evacuate immediately.
- Do not use the elevator.
- Assist disabled persons.
- If caught in heavy smoke, keep low and crawl if necessary.
- If your clothing catches fire, "stop, drop and roll" to smother the
- If trapped by fire, place a wet towel or clothing at the base of the door to prevent smoke from entering. Never open a closed door without feeling it first. Shout and, if you can, call 112 to alert others that you are trapped. Close (without locking) as many doors and windows as possible between you and the fire.
Meeting Points in Case of Emergency Evacuation
Padre Arrupe Hall (PAH) — Avenida del Valle, 34
The sidewalk in front of Avenida del Valle 28 (PRH) and 32, as well as the PRH Patio.
Padre Rubio Hall (PRH) — Avenida del Valle, 28
The sidewalk in front of Avenida del Valle 30 and 34 (PAH), as well as the PAH Patio.
San Ignacio Hall (SIH) — Calle Amapolas, 3
The sidewalks in front of Calle Amapolas 1 and 2, as well as the PRH Patio.
If the fire alarm sounds or you are present when a fire occurs, do not attempt to extinguish it. Instead, evacuate the building via the nearest exit; do not stop to gather belongings. Proceed immediately to the designated "Meeting Points in Case of Emergency." If you have information regarding the source of the fire, call the Office of Student Affairs (+34 638 763 758) and someone will provide your information to the authorities. Do not re-enter the building until notified by maintenance that it is safe to enter.
NOTE: Save this webpage on your device in case of emergency.