One-to-One help sessions with a SLU-Madrid IT student assistant are available upon request at the help desk office, located the in basement of Padre Arrupe Hall, or by phone by calling extension 262.
These sessions are offered from 10 a.m. to 1 p.m., Monday through Thursday and according to the availability of student assistants.
To receive help with problems with the University computers or user accounts, email firstname.lastname@example.org.
After-hours and weekend help desk support is not available. All queries received outside IT office hours will be attended to the next working day.
General Information and Documentation
- SLU Password Help
- Office 365 at SLU
- Canvas Community Instructor's Guide
- Office 365 Email Quick Reference Guide (English)
- Office 365 Email Quick Reference Guide (Español)
- Generic Email Accounts: How To Access
- Generic Email Accounts: How To 'Send As'
Frequently Asked Questions
Student computer accounts are made available at the beginning of the student orientation session and faculty computer accounts are created upon request from division directors.
SLU Net ID's are provisioned by the St. Louis campus at the time of successful student enrollment and at the time of faculty or staff employment.
SLU Net ID is your unique SLU username. If you are a student, your SLU Net ID was provided to you by your Admissions counselor as part of your onboarding process. If you are staff or faculty, your SLU Net ID was provided to you by the Registrar's Office. If you are not sure what your SLU Net ID is, please contact ITS.
Your default SLU Net password is "Id" followed by the last six digits of your Banner ID. For example, if your Banner ID is 000123456, then your default password is Id123456.
You may store your files in the Z drive folder on any computer lab machine. You may find the Z drive by opening File Explorer and navigating to Computer. This folder is limited to a 200MB quota per user, per semester. If you need to store files that are larger than your disk quota, you may use Google Drive, which is included as part of your SLU Google email.
Visit this web page to learn more about SLU’s Information Security policies and guidelines.
- Use double-sided print when possible and where the printer allows.
- If you need to print PowerPoint slides, consider printing four or six slides on a page, black and white only with no backgrounds. This will speed up the printing process and save your printing quota.
- Only print what you need. Try not to print draft copies of your documents for every minor revision.
- Check print preview to find out how many pages will be printed before sending your print job to the printer. Make sure to print only the pages you need.
- If your print job does not print, do not re-send it without first checking the print queue from your PC. There may be many other jobs ahead of yours or the printer may have run out of paper. If you keep re-sending your document to the printer, multiple copies will be printed and deducted from your print quota. You may delete your own print jobs from the queue to prevent this from happening.
- If you cannot wait for your print job to finish, make sure you delete it from the print queue before you log off. This will prevent the job from being printed and deducted from your printing balance after you leave.
- When you leave a computer system, remember to log out. If you leave your account logged in, someone else may be able to use your print quota or misuse Information Technology facilities under your name.
You are assigned your entire printing quota at the beginning of the semester (500 pages in fall and spring, and 300 pages in summer). It's your responsibility to manage your printing needs for the whole semester.
If your print quota runs out, you may purchase blocks of 50 pages for 5 euros in the Finance Office.
To connect to the University's WiFi network, you must:
- Select the network "Saint_Louis_University".
- Input the password that is posted on signs throughout the University.
- Accept the terms and conditions listed in the window displayed upon successful connection to the WiFi network.
Upon accepting the terms and conditions, you will be redirected to slu.edu/madrid. You will then be able to navigate to any desired web page.
Be advised of these considerations:
- It's necessary to navigate to a random web page before using a program other than a web browser, such as an email client, or apps such as WhatsApp or Twitter.
- Most devices will automatically launch the hotspot window with the terms and conditions, however, some devices do not. If you're not redirected automatically, you need to open up a browser and navigate to a random web page.
- All users are automatically disconnected from the network after two days.
- Due to the infrastructure setup of the three buildings, you may lose connection when walking from one building to another and your device may not reconnect automatically.
- If you have been disconnected, the only way you can regain access is by reconnecting your device and accepting the terms and conditions again.
Many web browsers save frequently visited pages so that they load more quickly and save bandwidth. You need to remove your browsing history (cookies) before connecting.
Alternatively, you may try to visit a web page that you have not visited before.
You are connected to the network, but you have not gone to the log-on web page and accepted the terms of service. Open a browser, try to navigate to a website and the terms and conditions page should pop up.
Make sure that your device is not set to a non-standard configuration (such as a fixed IP or custom network authentication settings).
Take note of what kind of device you are using and which applications you were using when you failed to connect, and send an email to email@example.com or stop by the IT Office during office hours.