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Division of Enrollment and Retention Management

The Saint Louis University Division of Enrollment and Retention Management (ERM) works collaboratively with the University community to build a strategic enrollment management (SEM) culture focused on achieving the University's student profile and success goals in a manner that is consistent with SLU's position as Catholic, Jesuit institution and national research university.

Fundamentally, ERM provides a wide range of services and data resources to help maximize SLU's ability to attract, enroll, retain and graduate talented and diverse students who are dedicated to changing the world for the better. ERM currently consists of more than 140 team members supporting nine departments.

Contact Enrollment and Retention Management

Barbara Owens
Senior Administrative Assistant

Julianne Hunter
Business Manager

Office of Admission

The Office of Admission (OA) leads Saint Louis University's efforts to identify and attract the most talented, diverse and dedicated students. OA assists prospective undergraduate and graduate students with their admission to SLU through counseling, tours, information sessions and special events.

OA also provides outreach to high schools and community colleges, participates in college and career fairs, and hosts receptions and college readiness workshops throughout the United States and internationally. SLU admission counselors support students and families from their initial point of contact with the University until they are enrolled and proud Billikens.


The Office of Admission provides programs to attract and enroll students who have displayed academic and extracurricular excellence from a wide range of geographic areas and diverse backgrounds. Our staff members acknowledge the human dignity of all students and families through the Jesuit ideals and counsels students using the best practices of our profession.


The Office of Admission strives to continuously improve outreach and application processing procedures that set the benchmarks for other universities. We provide, build and maintain strong family and counselor relationships through collaborations with the greater University community while upholding the Jesuit tradition.

About Jean Marie Cox

Jean Marie Cox is SLU's assistant vice president of enrollment and dean of admission. She joined the admission team in September of 2008. Prior to that, she served as the Director of Recruitment at Marshall University in West Virginia and held various positions at Louisiana State University in the Office of Undergraduate Admission and the Office of Recruitment.

She received her undergraduate and graduate degrees in public relations and human resource education from Southeast Missouri State University and Louisiana State University, respectively. She plans to complete the doctoral program in Educational Leadership at Saint Louis University.

Contact her at 314-977-3415 or

Enrollment Analytics and Territory Development

Enrollment Analytics and Territory Development (EATD) assists with the identification and development of student program opportunities, particularly the support for new student populations, using data-driven analytics to boost enrollment and student retention in existing degree programs. 


Enrollment Analytics and Territory Development strives to increase the diversity of the Saint Louis University student body and to connect University resources with populations currently less represented in our overall student population.


Enrollment Analytics and Territory Development seeks opportunities to forge connections with the U.S. and international partners who will enable us to serve the needs of military, English language and non-traditional students, as well as alumni. We are guided by "an unwavering commitment to a higher purpose, a greater good."

About Ryan Klotz

Ryan Klotz is SLU's director of enrollment analytics and territory development. Before joining Saint Louis University, he served as senior research associate at Saint Louis Community College and as a data scientist for several text analytics consulting firms in the greater Washington D.C. area.

He received his Ph.D. in International Sociology from Florida International University in 2012 and has held a deep interest in social science research ever since. Before coming to higher education, he researched a variety of topical areas, including international public health, epidemiology, and agricultural modernization in Latin America as well as online discourse analysis, machine learning, and natural language processing.

Contact him at 314-977-7375 or

International Services

The Office of International Services (IS) promotes international student success and a global perspective for the SLU community. IS executes its mission through international student orientation programs, social and cultural exchange activities, immigration advising and document support, and study abroad opportunities.


The Office of International Services exists to promote the globalization efforts and mission of Saint Louis University and the Enrollment and Retention Management division. As a Jesuit, Catholic institution, Saint Louis University is committed to intercultural communication and cross-cultural understanding. The Office of International Services challenges and supports the growth of all members of the University as leaders with a global perspective.


International Services is dedicating to creating and maintaining supportive relationships with international students/scholars that will support and enhance their time at Saint Louis University and contribute to the successful completion of their work within this institution. The office is also focused on helping students build skills and knowledge they can use to form relationships when they study abroad, in order that they may grow academically and personally.

Pre-College and Access Programs (PCAP)

Pre-College and Access Programs (PCAP) coordinates SLU's noncredit activities for elementary, middle and high school students of all backgrounds. PCAP collaborates with University units to offer a variety K–12 academies, camps and enrichment experiences that align with SLU academic disciplines.

Each program is designed to ensure a safe, enjoyable and learning-focused experience that will help prepare students for college while experiencing campus life at Saint Louis University.


To support, develop and implement University-directed, enrichment-focused camps, workshops and academic competitions for K–12 students and teachers. We aim to forge partnerships with industry, nonprofit organizations, school leaders and other stakeholders to increase the number and diversity of students who are prepared and motivated to pursue STEM-based careers.


To build an awareness and affinity for Saint Louis University among kindergarten through 12th-grade students. Every on-campus student visitor or academy attendee will be viewed as a future Saint Louis University student.

Student Educational Services

Housed within PCAP, Student Educational Services (SES) hosts student learning, and personal development activities focused on fostering academic excellence among first-generation college students, students from low and modest incomes and students from underrepresented groups. Programs administered by SES assist targeted SLU students and St. Louis metro area junior and high schools and include the U.S. Department of Education's TRIO programs.

About William Perkins

Will Perkins is SLU's program director for pre-college and access programs. He  joined the Division of Enrollment and Retention Management in 2012 and oversees and promotes college readiness opportunities at Saint Louis University.

Before that, he was director of the Kauffman Scholars Inc. College Residential Institute at Missouri University of Science and Technology. He was also program director for Pre-College Programs and Student Diversity Programs at Missouri University of Science and Technology.

Perkins has a Bachelor of Arts degree in sociology from Elmhurst College and an Associate of Arts degree in criminal justice from Parkland Community College.

Contact him at or 314-977-8693.

Office of Student Financial Services 

The Office of Student Financial Services assists students and their families in financing their SLU education. Financial aid counseling, eligibility determination and processing are combined with billing, payment planning, loan collections and financial literacy programs to offer students affordable and equitable options.


The Office of Student Financial Services is committed to balancing the mission and margin goals of Saint Louis University and the Division of Enrollment and Retention Management by addressing the affordability, access and choice of education.


The Office of Student Financial Services is a model office whose functions are student-centered and process-focused and merges customer service and fiscal responsibility. Innovation and development of best practices support diversity initiatives, collaborations and accountability. Services are provided with the highest integrity and concern for the students' needs as well as compliance requirements. Undergraduate, graduate and professional students are each assigned a specific counselor.

About Cari Wickliffe

Cari Wickliffe is the assistant vice president of the Division of Enrollment and Retention Management and Director of Student Financial Services at Saint Louis University. Her  responsibilities include support for overall success of the Division of Enrollment and Retention Management and leadership of the University's Office of Student Financial Services (financial aid, student accounts and loan collections), including oversight of staff development, operational and strategic planning, financial aid packaging, compliance, disbursement, funds management and stewardship, and the delivery of outstanding financial services for students and families.

She has over 25 years of experience in higher education and has earned several awards at state, regional and national levels for her service and leadership in the financial aid arena. Prior to joining Saint Louis University in 2004 she was Vice Chancellor for Student Services at the University of Arkansas Community College in Batesville.

Cari Wickliffe

Summer Studies 

The Office of Summer Studies supports SLU's academic units in their efforts to increase participation in credit-bearing courses, professional development programs, K-12 academic opportunities and international immersion experiences offered during the summer semester. The unit coordinates, supports and provides centralized promotion to a wide range of summer camps, academies, conferences, events, international immersion programs, workshops and college readiness opportunities through the Summer At SLU campaign.


To support, develop, implement and highlight the numerous summer opportunities for K–12 students, encourage a diverse range of high school and college students to take advantage of summer course offerings, serve as a destination for summer international immersion programs and adult workshops, and to host local/national conferences and events.


To increase awareness and knowledge of summer opportunities at Saint Louis University amongst K-12 and college students as well as internationally and with our surrounding community. In addition, to raise the bar on summer programming in the St. Louis metropolitan area in an effort to make Summer At SLU programs the standard by which others are measured.

About Troy Hargrove

Troy Hargrove is the associate dean of admission for the School for Professional Studies and oversees summer programs at Saint Louis University. He has over ten years of experience working in higher education, with past roles at Saint Louis University including Director of the Career Resources Center and Associate Director of Graduate Business Programs in the Richard A. Chaifetz School of Business.

Throughout his career at SLU, he has been known as the face and voice of the MBA Program and has had the pleasure of representing the business school in Hong Kong and with Warren Buffet on multiple occasions. In addition, he has been the President of the SLU Staff Advisory Committee (twice) and President of the Graduate Business Student Services Association, an organization serving the needs of graduate student services professionals from universities and colleges across the country.

He earned his Bachelor of Arts in organizational studies and Master of Business Administration degrees from Saint Louis University. He currently serves as membership chair of the North Central Conference on Summer Sessions (NCCSS) and as the North Central Assistant Regional vice president for the North American Association of Summer Sessions (NAASS).

Contact him at 314-977-3431 or

Office of the University Registrar 

The Office of the University Registrar maintains the official academic records for Saint Louis University, including course registrations, grade transcripts and diplomas. It administers institutional academic policies and procedures related to said records. Classroom scheduling, operational student reporting and student information system training/access are also coordinated through the Office of the University Registrar, along with the ERM Testing Center.


The Office of the University Registrar will support the core values and mission of Saint Louis University and the Division of Enrollment and Retention Management by facilitating the smooth transition of students from matriculation to graduation and serving the non-student community through ensuring adherence to academic and university policy, preserving academic and data integrity, safeguarding academic and customer records, and providing accessible and reliable administrative services.


The Office of the University Registrar strives to meet the diverse needs of students, faculty, administration, alumni and the community by providing efficient services in a courteous, fair and equitable manner.

ERM Testing Center

The Testing Center provides convenient opportunities for students to take essential standardized qualifying examinations. Saint Louis University is a national test center for the following computer-based tests: GRE, TOEFL, CLEP, MoGEA and MAT. The center also provides opportunities to take a number of standardized tests in conventional paper format, including the GED and CBASE.

Office of Clinical Education Compliance

The Office of Clinical Education Compliance coordinates the procurement of criminal background checks for Saint Louis University. This includes serving the academic departments requiring students to gain field experience with external partners through clinical study and practicum experiences. This also includes all new faculty/staff hired at Saint Louis University as part-time, full-time and summer employees/volunteers.

About Jay Haugen

Jay Haugen became the University Registrar in December 2010. He is a longtime Billiken; he has been a Saint Louis University employee since he completed his undergraduate studies in mathematics and theology at Saint Louis University. In 2008, he earned his Master of Business Administration from the Richard A. Chaifetz School of Business and is currently pursuing a Doctor of Philosophy in Higher Education Administration.

Before serving as the University Registrar, he served as director of enrollment management information systems. In that role, he standardized the student daily reporting and completed numerous process improvement projects. He began his career at Saint Louis University in the office of student financial services as a senior information specialist and later became their technology coordinator.

In addition to his duties in the enrollment and retention management division, he serves on numerous University-wide committees that afford him opportunities to collaborate with faculty and staff from every corner of the campus.

Contact him at 314-977-2269 or