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Frequently Asked Questions

Frequently Asked Questions

Get answers to your frequently asked questions about student life and on-campus activities at SLU-Madrid.

What if I forget to take my passport on a trip?

SLU-Madrid cannot work in an official capacity to circumvent travel laws. Students have to make sure that they have all of the appropriate travel documents needed and that they are valid throughout the length of the trip. Students should contact their embassy in the country they are visiting in case they are denied travel or their passport is lost or stolen.

United States citizens should note that a U.S. driver's license is not an appropriate form of ID for air travel outside the United States.

What do I do if my wallet is stolen?

Scan your passport (including the visa page) and both sides of your credit cards, and email copies to yourself. Keep the photocopies separate from the originals.

If the originals are stolen, be sure to call the numbers on the backside of your credit cards right away to cancel the accounts. You may call them collect. AT&T's toll-free number for collect calls is 900 990 011.

Be sure to file a police report (denuncia). You may do this in English by calling 902 102 112 between 8 a.m. and midnight.

When asked to provide an address of where you will pick up the police report, give them the address to the Chamberí police station, Calle Rafael Calvo, 33.

To replace a passport, you'll have to contact your country's consulate in Madrid. The U.S. embassy's website is

Is there a lost and found on campus?

Yes. Ask first at the reception of the building where you lost your belonging. If it is not there (or if you inquire at a later date), go to the Office of Student Affairs. Things are kept in the office only for seven days.

Can I make a doctor's appointment myself?

Yes, Rubén Borrás, M.D., is an English-speaking general practitioner who accepts Sanitas insurance and collaborates with SLU-Madrid. You can contact him at 666 847 988 or at

For emergencies and further information, visit the Sanitas website.

Where can I find information on starting a club or booking a room for meetings?

To start a club or make arrangements for a meeting, contact the Office of Student Life at

Where can I leave my belongings during the Christmas and summer holidays?

Bluespace is a storage company with private security access 24 hours a day, 365 days a year. For more information, contact the Office of Student Life at

University housing is closed during Christmas break and Easter holidays. Students may be allowed to leave their belongings neatly packed away in their room provided the host family has given prior consent.

Can the Office of Student Life help me plan a weekend trip?

Yes. Student Life staff has years of experience helping students with their travels. We have gathered information about popular travel destinations, from Amsterdam to Zurich, from former students, with tips about hostels, must-see tourist sites and safety tips. Stop by the Office of Student Life for more information.