Citrix Maintenance Set

07/26/2019

Scheduled maintenance will be performed on the Citrix environment beginning Friday, Aug. 2.  The Citrix environment will be unavailable from 6 p.m. on Aug. 2 through 3 a.m. on Saturday, Aug. 3.

Users who encounter unexpected issues with their Citrix connection after the maintenance window may follow these steps:

1. Close the web browser.
2. Reopen the web browser.
3. Log into Citrix.

Users should note that when connecting through a web browser they may notice multi-factor authentication will be required. For Citrix terminals located inside SLUCare clinics, the authentication experience will not change. This maintenance is not related to the SSM provided Citrix system for Epic, access.sluhealth.org.

If problems continue, contact the ITS service desk at 314-977-4000 or email the helpdesk.