ITS Announces New Project Request Form

08/19/2022

Information Technology Services (ITS) is introducing a new electronic intake process for technology project requests.

Once ITS receives the submitted and approved ITS Project Request Form, a member of the ITS Project Management team (PMO) will reach out to the submitter to clarify any questions before it is routed to key stakeholders inside and outside ITS to evaluate project feasibility, funding, and prioritization. 

• Where can I find the new form? The ITS Project Request form can be found in the ITS Service Catalog via the AskSLU tile in the mySLU portal.
• Who can use the new form? The form is available to staff and faculty.
• How long will it take to complete the form?  It should take around 15 minutes to complete.
• What does the form ask?  The form requires basic information about the problem(request) that needs to be solved, potential solutions that have been identified already (if any), and any funding that has been identified. 
• Do users need a VP or Dean approval?  Yes — the form requires the submitter’s VP or Dean, who will be asked to sign-off on the project proposal before it is routed to ITS. 
• I’m not sure my request is a project — can I still complete the form?  Yes. Once the intake form is received, ITS will review and determine if it is a project- if the request doesn’t qualify as a project- the team will work with the submitter to enter a service ticket to have their request completed.

Detailed instructions for completing the ITS Project Intake form can be found here. Anyone with questions on the new intake process, should contact Leslie Williams, AVP IT Planning and Strategy at leslie.williams@health.slu.edu.