Banner Maintenance Outages Scheduled

12/14/2022

ITS has been working with its partners to apply critical updates to the Banner application and related underpinning infrastructure.  ITS recently learned that some of this work necessitates multiple Banner outages later in December and early January.

Much of the work will take place while the University is closed, but there will be impact for some members of University community. The goal of the advanced notice to allow members of the SLU community time to prepare to work around these outages.

When Will Banner Be Down?

ITS anticipates Banner will be largely inaccessible on the following dates:  Thursday, Dec. 22 to Friday, Dec. 23 and Monday, Dec. 26, to Wednesday, Dec. 28. Banner also will be intermittently inaccessible on Monday Jan. 2, Tuesday, Jan. 3, Wednesday, Jan. 4, Monday,  Jan. 9, Tuesday, Jan. 10, and Wednesday, Jan. 11. 

What will this mean?

For most of members of the University community, these outages will not have a direct impact. All other systems at the University are expected to remain operational. 

During the outages:

• No one will be able to log into Banner Self-Service. 
• Students will not be able to register for classes or run degree audit tools.
• Students should be able to pay bills online through Payment Suite in MySLU). Payments made and student account information (Account Activity) in Payment Suite will not update during the Banner outage. Information will be updated and posted to your account after Monday, Jan. 2. As a result of the system interruption, the first spring payment due date has been extended to Friday, Jan. 6.  Students with specific questions about the financial impact on bills, refunds, and aid disbursements should contact Student Financial Services via email at sfs@slu.edu.
• Faculty/staff will not be able to submit grades (including for students with Incompletes), review student academic progress/GPAs, or view rosters in Banner Self-Service during each outage.
• Interfaces that feed information from Banner to other systems will not be functional. This means there will be delays in pushing/pulling information to/from Banner. (After the upgrades are completed, interfaces will resume on their normal schedules, and information will sync as usual.)
• Canvas will be available, and students and faculty will be able to complete coursework in Canvas as usual. 

ITS will be actively working with external partners to complete updates as quickly as possible.

ITS has been working closely with key stakeholders to identify and mitigate potential impacts of these outages. Anyone with questions or concerns about specific impacts of these outages should direct them to Kevin Carr, Assistant Vice President in ITS.