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Acting on Concerns About Students

Depending on the kind of concern you have about students, there are a variety of options for how you support students. Below you will find resources to help you engage with the student and information about different ways to enlist the support of others.

Concerns About a Student’s Academic Success or Progress in a Course/Program?

Instructors have the option to send an alert through EAB Navigate directly to students not making progress or at-risk of not passing the course.  An alert notification also is sent to the student’s assigned advisors and faculty mentors. The alert is noted in the EAB Navigate student support system to help monitor student outreach and intervention activities.

Accessing EAB Navigate to Send an Alert

To send an alert from your class roster in EAB Navigate, log into EAB Navigate through your MySLU portal.

  1. Click on the EAB Navigate icon
  2. If you see Staff Home at the top left, click on the triangle next to it to switch to Professor Home. If you see Professor Home when you log in, you are on the correct homepage. The Professor Home page is where most faculty users arrive when opening or logging in to Navigate.
  3. Under Professor Home you will see a list of your assigned courses. Scroll down the page to see a table with the heading Students in My Classes.

Sending an EAB Alert

To send an EAB alert from your list of students, check the box next to the student’s name and then select “Issue Alert” from the Actions drop-down menu. Select only one alert reason, even if multiple reasons apply. Choose the alert reason of greatest concern. You may include additional information in the comments. To send the alert click “submit.” A notification is sent to the student’s advisors and a message is sent directly to the student. The message to the student will include:

  • instructor name
  • course name
  • alert reason and instructions to contact the instructor(s) and other support staff

There are good reasons to submit an EAB Alert. Advisors can engage the student to identify strategies that can help the student be successful and get back on track. Additionally, other instructors also may have expressed concerns about the same student, so your feedback helps to connect the dots and create a fuller picture of what’s happening with the student. For more information about EAB Navigate and Alerts, click on the link below.

EAB Navigate for Staff and Faculty

Other Types of Concerns?

If you have a non-academic concern about a student, there are different ways to get support, for yourself and/or the student. Here is information about some key campus resources:

One good way to initiate support is to complete a student concern form. This form will allow the student to get support from a variety of resources on campus. Here, you can share information about behavioral and emotional concerns, care and concern for a student’s physical health, Title IX concerns, bias related incidents, and many other kinds of concerns. Please note: while the form currently is titled “Incident Reporting Form,” it is not just for “incidents.” You may choose the “informational” option as a way to register whatever concerns you have about a student.

Submitting a student concern or incident report form will help the Dean of Students Office and others to have a more complete picture of what’s happening with a student, since often other concerns have also arisen about the same student. Try not to think of it as “reporting on” a student. Instead, think of it as “connecting the dots” and empowering a network of support to mobilize to assist the student and you.

If you’re not sure how to express your concern, or how to refer a student, consider the following:

Name what you’re observing.

“I noticed ____. Can you tell me more about that?”
“I can see that you’re upset...can I connect you to someone?”

Assure and reassure you want to be supportive.

“How can I best support you?”
“I want to make sure you have all the resources you need, so I’m going to refer you to the Dean of Students Office, who may reach out to you.”

Ask open ended questions and use active listening.

“Tell me how things are going for you?”