See below for frequently asked questions about using Zoom at Saint Louis University.
Click on each header below to see multiple questions.
1. How do I log in to Zoom?
- Log in to mySLU.slu.edu
- Click on the "Tools" tab
- Click on the Zoom tile to be taken to your Zoom control panel.
2. Why do I see two Zoom icons on mySLU?
SLU has two Zoom environments to meet the needs of the university:
- "Zoom" is used for teaching, hosting meetings, webinars, interviews and all regular non-HIPAA activities (slu.zoom.us)
- "Zoom Telemedicine" is used for telemedicine activities that contain HIPAA information (slu-health.zoom.us)
3. How do I add or change a profile picture in Zoom?
- Open Zoom from mySLU.slu.edu/Tools to get to the control panel
- Click "Profile" in the main menu
- Click "Change" beneath the photo icon to upload a photo
4. Do I need admin rights to install the Zoom application on my machine?
Admin rights should not be required. The exception would be if a SLU-managed computer was off-campus before the software was pushed, and it had not been updated recently.
5. How do I change the time zone?
Click "Profile" in the Zoom control panel. Scroll down to "Date and Time" and click "Edit" to change it.
1. Can I use my personal Zoom account?
This is not recommended. Your SLU Zoom account has more functionality than a free account and can accommodate larger meetings.
2. I have a personal Zoom account tied to my SLU email. How do I get to my SLU Zoom account?
Make sure you have logged out of your personal Zoom account and quit Zoom. Then login to mySLU and click on the Zoom tile to be taken to your SLU Zoom account.
3. Zoom says I have a 40 minute time limit. How can I extend it?
This happens when you are using a free Zoom account instead of your SLU account. Sign out, shut down Zoom and reopen it through mySLU.
4. I clicked on the Zoom tile in mySLU and I get a page saying I have been logged out.
Hopefully this error is temporary. When this happens, close out of all of your browser tabs and re-enter mySLU.
5. How do I get into my Zoom-Telemedicine account?
If you've clicked on the Zoom - Telemedicine tile in mySLU but it takes you to your regular SLU Zoom, follow these steps:
- Log out and quit Zoom
- Log out of all SLU accounts
- Close and reopen your browser
- Login to mySLU again
- Click on the Zoom - Telemedicine tile.
6. Can I have more than one meeting running at once?
No. You may only have one meeting running at a time.
1. How do I schedule a Zoom meeting?
- Follow the steps in the first question above.
- To schedule a meeting, click on “Meetings” in the left-hand column.
- Click “Schedule a New Meeting.”
- Fill in the form. We recommend maintaining your current class schedule. For example, if your class traditionally meets in-person at 10 a.m. on Tuesday and Thursday, you should schedule your Zoom class for 10 a.m. on Tuesday and Thursday.
- To schedule a recurring meeting or class, click in the “Recurring Meeting” box.
- Click “Save” at the bottom of the screen.
2. How do I invite participants?
We recommend that you invite participants using an Outlook calendar invitation. You can add participants from within a meeting, but you need to use their SLU Net IDs (their SLU usernames with @slu.edu on the end and not their newer, O365 email addresses).
1. What is the difference between a co-host and an alternative host?
A co-host can be added within a meeting. Co-hosts can assist with administering the meeting, such as adding participants, monitoring the chat and starting/stopping the recording.
Alternative hosts, however, must be added when the meeting is created. They can open and end meetings if the host is unable to.
2. How do I assign a co-host?
Within your meeting:
- Click on "Manage Participants" at the bottom of the Zoom window
- Hover over the name of the participant you want to co-host
- Select "More"
- Click "Make Co-Host"
3. How do I add an alternative host for a meeting?
Alternative hosts can be added when scheduling a meeting. You can add alternative hosts in the "Alternative Host" entry box. You must use their SLU username (for example, email@example.com) and not their O365 email address (for example, firstname.lastname@example.org).
4. I've been added as an alternative host for meetings. Will I be able to see the meeting in my Zoom calendar?
No. The meeting will not display in your "Upcoming Meetings" in the Zoom desktop client or the mobile app for alternative hosts.
5. If I am the host, can I leave a meeting without ending a meeting?
Yes. When clicking "End meeting," the system will give you a pop-up with options to "End Meeting for All" or "Leave the Meeting."
6. Can anyone record a meeting?
Yes, but only if you are the the host (or if the host grants you permission). There are two options for saving the recording:
- To the cloud.
- To your local machine. If you save to the local machine, the recorded meeting will download to a folder on your hard drive. We recommend changing the folder that stores the videos to one that is easy to remember. Also, recordings stored locally may not show up in the recordings/local recordings area of the Zoom control panel. Cloud recordings will.
7. How do I mute or unmute all participants in a meeting?
- Select "Manage Participants"
- Click "Mute All"
You will be prompted to "allow participants to unmute themselves." Clicking "Continue" will mute all current and new participants.
Our Information Security team asks that you remain particularly alert for suspicious emails and phone calls, as scammers are actively taking advantage of the current situation. SLU will never ask you for your password or one-time passcode, and you should not share them with anyone. If you receive a suspicious email, please use the “Report to SLUAware” button in Outlook, Outlook Web Access, or Outlook Mobile. Additionally, to protect the integrity of our remote learning environment, we ask that you never share Zoom links through social media or other public channels.