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SLU Information Technology Services

As the primary provider of technology support and services at Saint Louis University, the Information Technology Services (ITS) division is committed to continuous improvement and progressive innovation directly aligned with the University's mission and vision.

IT professionals are distributed across campus to assist students, faculty, staff, researchers, clinics and guests with campus technology. In the left sidebar, you will find a list of our walk-up service locations and hours.

Visit the Online Help Center

 

Phone Support

314-977-4000. For emergency issues with classroom technology, call 314-977-4099. We provide phone support from Monday to Friday - 7 a.m. to 8 p.m.  Outside of normal business hours, call us at 314-977-4000 and press option 1 to speak with an on-call IT staff member.

Online Support

For student, faculty and staff support on the north and south campuses, email ask@slu.edu or submit a case below.

Submit a Case

On-Site Support

ITS has centralized our support staff into a set of geographically zoned groups instead of having individuals dedicated to a specific academic/administrative unit.

The individuals in each group will be walking through the buildings within their area to provide IT support and to check with faculty, staff and students regarding the quality of their technology. SLUCare IT support staff will continue to focus on the departments where they currently serve.

Support Escalation

For critical information technology needs impacting University operation, please follow the process indicated below:

  • During normal business hours (7 a.m. to 8 p.m. – Monday to Friday), contact us via phone at 314-977-4000, chat, and ask to speak to a lead or manager.
  • Outside of normal business hours, call us at 314-977-4000 and press option 1 to speak with an on-call IT staff member to address your concern.