Skip to main content

Saint Louis University Header Logo Center

Saint Louis University Home

Menu Search & Directory

Saint Louis University Header Logo Left

  • Apply
  • Request Info
  • Visit Us
  • Contact Us
  • Browse Degrees
  • About
  • Academics
  • Athletics
  • Research
  • Life at SLU
  • Admission
  • Give to SLU
  • SLU.edu
  • Search & Directory
Close
Close
  • Latest COVID-19 Messages
  • Campus Status, Plans and Safeguards
Home » Financial Aid » Consumer Information
In this section
  • Cash Management

Student Consumer Information

    According to federal regulations (Higher Education Opportunity Act of 2008) institutions of postsecondary education are required to disclose specific consumer information regarding the institution, as well as other financial aid information, to enrolled and prospective students.

    The following information includes data, PDF documents and other external and internal website addresses for further information.

    Health and Safety

    • Department of Public Safety
    • Alcohol and Drug Abuse Policy and Treatment 
    • SLU Student Handbook
    • Annual Security Report (Clery Act)
    • Emergency Response and Evacuation Procedures
    • Health Disclosure: Health Insurance Portability and Accountability Act of 1996 (HIPPA)
    • Missing Person Policy
    • Sex Offender Registration and Community Notification
    • Harassment Policy
    • Sexual Misconduct Policy
    • Vaccination/Immunization Policy

    Athletic Program Information

    Office of Athletic Compliance  
    Chaifetz Arena, 2nd Floor
    1 S. Compton Avenue
    St. Louis, MO 63103
    Phone: 314-977-3509

    • Athletic Program Participation and Financial Support
    • Equity in Athletics Disclosure Report
    • Graduation Rates for Student Athletes

    Campus Contacts

    The following offices may be contacted to assist enrolled or prospective students with the following:

    Financial Assistance
    314-977-2350

    Institutional Information
    Office of the Provost
    314-977-3718

    Retention and Graduation Rates
    Office of Institutional Research
    314-977-2223

    Office of Institutional Equity and Diversity
    314-977-3838

    Security Policies and Crime Statistics 
    Department of Public Safety
    314-977-3000

    Informal Complaints and Academic Concerns
    Office of the Provost
    314-977-3718

    Dean of Students
    314-977-9378
    deanofstudents@slu.edu

    Office of Student Responsibility and Community Standards
    314-977-7326
    conduct@slu.edu

    Cash Management

    Refunds

    Students who have aid which exceeds their direct billed costs will receive a refund. Aid can be paid no sooner than ten days prior to the start of the semester. After aid has been applied based on the student's choice, refunds will either be mailed via check to an address designated on the student's account; or deposited directly into a checking or savings account as set up by the student. To take advantage of the electronic (EFT) refund process, click on the "refund" tab within the "Payment Suite" of your mySLU account. Saint Louis University is contracted through U.S. Bank (financial institution) to market and offer directly to students enrolled at Saint Louis University the option to open an account with U.S. Bank.

    While a student's access device (ID Card) includes the Saint Louis University and the U.S. Bank logo, students are not obligated nor required to open or obtain a financial account with US Bank; nor is a student required to obtain an access device offered by or through US Bank. Federal Regulations [668.164 (d),(e), (f)]. This information is included in Saint Louis University's annual disclosure that is communicated to all students enrolled at Saint Louis University each academic year.

    Learn More About the Contract Established With US Bank

    Complaint Resolution

    • Consumer Financial Protection Bureau
    • Saint Louis University - Student Complaint Procedures

    Federal Student Aid - Federal Loan Disputes

    U.S. Department of Education
    FSA Ombudsman Group
    830 First Street, N.E., Mail Stop 5144
    Washington, DC 20202-5144
    Phone: 1-877-557-2575
    Contact

    Missouri

    Missouri Attorney General's Office
    Supreme Court Building
    207 W. High Street
    P.O. Box 899
    Jefferson City, MO 65102
    Consumer Complaints

    Missouri Department of Higher Education
    Attn: Complaint Processing
    P.O. Box 1469
    Jefferson City, MO 65109
    Fax number: 573-751-6635
    Complaint Resolution

    Ohio

    Ohio State Board of Career Colleges and Schools
    35 East Gay Street
    Columbus, OH 43215-3138
    Grievance Form

    Ohio Board of Regents
    30 East Broad Street, 36th Floor
    Columbus, OH 43215-3414

    Ohio Attorney General
    Consumer Protection Section
    30 East Broad Street, 14th Floor
    Columbus, OH 43215-3400
    Consumer Complaint

    Texas

    Texas Workforce Commission Career Schools and Colleges
    101 East 15th Street, Room 226-T
    Austin, TX 78778-0001
    Complaint Forms

    Texas Higher Education Coordinating Board
    1200 East Anderson Lane
    Austin, TX 78752
    Office of the Attorney General
    Consumer Protection Division
    PO Box 12548
    Austin, TX 78711-2548
    Complaint Form

    Constitution Day and Citizenship Day Disclosures

    Under the Department of Education statutory requirement, any post-secondary institution receiving federal funds must hold an educational program pertaining to the U.S. Constitution on Sept. 17 of each year. Constitution Day and Citizenship Day commemorates the signing of the U.S. Constitution on Sept. 17, 1787, during the U.S. Constitutional Convention. To commemorate this day Saint Louis University holds their annual Constitution Day Quiz through an online survey that is open to all students. A winner is randomly selected among those who completed the quiz, and the winner is awarded a SLU-themed prize.
     

    Copyright Infringement

    • Penalties and Institutional Policies on Copyright Infringement

    Disabilities Resources

    • Disability Services at SLU

    Family Educational Rights and Privacy Act (FERPA)

    • Notification of Rights Under FERPA

    Financial Aid

    • Student Financial Services
    • Types of Aid Available
    • How to Apply for Financial Assistance
    • Terms and Conditions of Financial Aid
    • Contact Student Financial Services
    • Student Loan Information 
    • Loan Entrance and Exit Interviews 
    • Federal Student Loan Information
    • Student Rights and Responsibilities
    • Withdrawal and Return of Federal Funds
    • Satisfactory Academic Progress Policy
    • Student Loan Forgiveness Opportunities

    Student Outcomes

    • Graduation Rates
    • National Center for Education Statistics Graduation Rates
    • Job Placement
    • Retention Rates
    • Transfer Out Rates

    Institutional Information

    • Academic Programs
    • AccreditationAs an institution, Saint Louis University is fully accredited by the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools. SLU has be continuously accredited since 1916.
    • Admission Information
    • Cost
    • Facilities
      Campus-based courses are taught in classrooms and laboratories in St. Louis, Missouri, and Madrid, Spain. Individual buildings for the St. Louis and Madrid campuses can be found on the campus map. 
    • Textbook Information

    Placement Information

    • Undergraduate Statistics

    Refund Policies

    • Financial Aid Withdrawal and Refund Policy
    • Housing and Meal Plan Refund Policies

    Student Financial Responsibility

    • Student Financial Responsibility

    Student Rights and Responsibilities

    • Student Handbook

    Study Abroad

    • Study Abroad Program
    • Financial Aid and Study Abroad

    Taxability of University Housing Scholarship

    Saint Louis University may offer university housing scholarships to enrolled or prospective students, depending upon funding and administrative discretion in a given academic year. To that extent, students who receive this scholarship may encounter federal tax liabilities.
    Furthermore, while most scholarships are considered tax-free, a scholarship or fellowship grant, by definition of the Internal Revenue Service (IRS), is considered tax-free only to the extent that:

    • It does not exceed your qualified educational expenses; and
    • It is not designated or earmarked for other purposes (such as room and board); and
    • It does not require (by its terms) that it cannot be used for qualified educational expenses.

    U.S. Department of Treasury. Internal Revenue Service. Publication 970: Tax Benefits for Education. Washington, DC. Government Printing Office. 2015. (Cat. No. 25221V).

    Because Saint Louis University housing scholarships are designated for room and board, they are considered taxable. Please note that as financial aid administrators we are not tax advisers. We encourage students and their families to seek tax advice from a trained tax professional regarding the treatment of this type of scholarship.

    Learn More About Policies Regarding Taxable Grants and Scholarships

    University Withdrawal Policy

    • School for Professional Studies’ Policy
    • Student Financial Services Withdrawal and Enrollment Changes
    • Registrar’s Policies and Procedures

    Voter Registration Day

    • National Voter Registration Day
    • Voting and Civic Engagement 

    Higher purpose. Greater good.

    • Facebook
    • Twitter
    • LinkedIn
    • Instagram
    • YouTube
    • Snapchat
    • TiKTok
    • Current Students
    • Parents
    • Alumni & Donors
    • Faculty & Staff
    • Madrid Campus
    • SLU A-Z 
    • mySLU
    • Work at SLU
    • Emergency Info
    • Disclaimer
    • Privacy Notice
    Saint Louis University Footer Logo
    © 1818 - 2021 Saint Louis University
    ©